UK Ministry of Defence
Army - Information Support Officer
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Alexander Barracks, Pirbright, Woking, Surrey, GU24 0QQ
We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology, and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensuring you deliver your outcomes effectively and efficiently – we expect you to know where to be to have the most impact, balancing your individual needs with that of your team and the organisation. Due to the nature of this role, there is a requirement to be in office full time.
Job Summary
Army Training Centre Pirbright (ATC(P)) is a dynamic and fast-paced military training establishment responsible for delivering initial military training to Army recruits. We are seeking a highly organised and proactive Administrative Officer to join the Information Hub (IHUB) team.
Reporting to the Information Support Officer (ISO), you will play a key role in supporting the effective management of information and digital services across the unit. Working closely with the Senior Information Officer (SIO), Information Manager (IMgr) and Information Support Officer (ISO), you will help ensure that information, records, IT assets, and collaborative working tools are managed efficiently and in accordance with MOD policies and procedures.
This is an excellent opportunity for an organised administrator with strong IT skills who enjoys working with a wide range of stakeholders and contributing to the smooth running of a busy organisation.
This position is advertised at 37 hours per week.
Job Description
Main Role Responsibilities:
- Maintain and update the SharePoint Team Site for ATC(P).
- Account for all ModNET assets for Alexander Barracks.
- Account for all Communication Equipment for Alexander Barracks.
- Advise on the effective use of IT applications available within the unit.
- Advise users on the advantages and capabilities of collaborative working.
- Manage unit electronic Ways of Working in accordance with local IM plan.
- Where delegated by the Information Support Manager (ISM) managing records.
- Assist with all MODNET moves and infrastructure & act as Authorised Demander and Local Security Officer.
- Advise on ad hoc IT queries as they arise.
- Assist in management, control, and administration of hardware and removable media.
- Act as 'Training Administration Finance Management Information System (TAFMIS) Manager creating and managing accounts.
- Assist with all contractors on site dealing with telecommunications and electrical works relating to IT Infrastructure hardware.
- Carry out duties commensurate with the appointment and MOD Civil Service grade required by Line Manager or Chain of Command.
Person Specification
Essential Skills Criteria:
- Good administrative and organisational skills, with the ability to manage competing priorities.
- Strong IT skills, including experience using Microsoft Office applications.
- Excellent communication and customer service skills.
- The ability to maintain accurate records and work with attention to detail.
- A proactive and flexible approach to work.
- The ability to work effectively both independently and as part of a team.
- Strong interpersonal skills and the ability to build positive working relationships with a wide range of stakeholders.
Desirable Criteria:
- Experience of SharePoint administration or content management.
- Previous experience in information management, records management, or IT administration.
- Knowledge of MODNET, Defence digital systems, or military administrative processes.
- Experience of asset management or maintaining equipment inventories.
- An understanding of data protection, information security, and information management principles.
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Behaviours
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We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Changing and Improving
- Making Effective Decisions
Salary and Benefits
Alongside your salary of £27,866, Ministry of Defence contributes £8,072 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Army Civil Servants Include:
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
- Learning and Development
- Free On-site parking
- On-site Café and Coffee Shop
- Free use of the gym facilities, including the swimming pool
We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.
A modern apprenticeship is a combined package of work and training. Through the schemes available, you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
Please Note:
- The post does not offer relocation expenses.
- External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
- Expenses incurred for travel to interviews will not be reimbursed.
- Please be advised that the Department is conducting a review of all pay-related allowances which could impact on those allowances that the post currently being advertised attracts.
- Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
- The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors, and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
- MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
- Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
- Candidates will be required to provide CV details to include job history and previous skills and experience.
- At Sift, you will be assessed against the following criteria, listed in priority order:
- Behaviour - Managing a Quality Service
- CV
- Where a large number of applications are received, an initial sift may be conducted against the Managing a Quality Service only. The remaining evidence submitted at the application stage will be assessed only if you are successful at this initial sift.
- At Interview, you will be assessed against the following criteria, listed in priority order:
- Behaviour - Changing and Improving
- Behaviour - Making Effective Decisions
- Please Note:
- Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.
- The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
- As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
- Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
- The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived, or actual conflicts of interest from the first day of employment.
- The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment,
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