UK Ministry of Defence
Army - Military Personnel Administration & Information Support
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Imphal Barracks, Fulford Road, York, YO10 4HD
Due to the customer facing nature of this role, regular office attendance is important to ensure effective stakeholder engagement and service delivery. Whilst the role operates within the Department's Smarter Working framework, in office attendance, working patterns are flexible and will be determined by business need rather than a fixed schedule. Candidates should therefore expect in office attendance to vary in response to operational priorities, customer requirements and team activities.
Job Summary
Our Administrative Office at Headquarters York Garrison (HQ YG) plays a vital role in delivering high-quality administrative support to serving military personnel.
An excellent opportunity has arisen for a Military Personnel Administration & Information Support to join the Administration Office at Headquarters York Garrison.
In this role, you will become a valued member of a dedicated, motivated, and professional team, working closely with both civilian and military colleagues. This position offers the chance to contribute to the smooth running of the Garrison by providing essential support to military personnel and civilian staff alike, while developing your skills in a dynamic and collaborative environment.
As part of this role, you will provide guidance and advice on a wide range of human resources and personnel administration matters, while also delivering essential information support to the unit.
This is a people facing role, requiring good communication skills and confidence in using digital platforms and IT systems, ensuring efficient and accurate service delivery. The role has finance administration responsibilities dealing with pay/allowances and HR information for personnel.
This position is advertised at 37 hours per week.
Job Description
If you enjoy working in a dynamic working environment with a range of tasks which, not only provide a professional service to the organisation, but also focus on your personal development, then this role is for you. HQ York Garrison is in the Fulford area of York and is recruiting an Administrative Officer you will be the initial point of contact, delivering personnel administration and information support services to personnel, signposting accordingly as required.
Main Role Responsibilities within the organisation fall into two primary functions:
Personnel Administration:
- Deliver routine personal administration and information administration functions to our military personnel.
- Maintain and update defence IT system data for all military personnel according to their personal occurrences.
- Conduct monthly pay assurance checks.
- Undertake the role of Expense Authoriser for expense claims.
- Management of MyAdmin Hub and process all tickets submitted.
- Manage Serving personnel’s Separated Service via Arrivals (move and track).
- Conduct weekly and monthly management checks and process error rectification as directed.
- Process the receipt, control, security, and timely dispatch of personal documents when held.
- Support the Operational readiness and assurance.
- Carry out readiness checks prior to deployment of Serving Personnel including Operational Stress Management.
- The issue and control of service identity cards, discs, railcards.
- Control accountable documents registers.
- Administrate service discharge and termination processes.
- Administrate flexible service applications.
- Administrate all leave applications and provide reports to unit Chain of Command.
Information Support:
- Carry out the duties of the Information Support Assistant, Authorised Requestor and Unit Records Management at unit level.
- Provide support to the unit Information Support Officer by undertaking Information and Knowledge Exploitation (IKX) activities.
- This role involves using digital platforms, technical systems, or IT environments to deliver digital services in support of user account services and technology asset management.
- Submit service catalogue requests.
- Administrate role, email changes for HQYG staff.
- Administrate MODNet laptops (issue, replacement and return).
- Maintain SharePoint area.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
If you enjoy working in a dynamic working environment with a range of tasks which, not only provide a professional service to the organisation, but also focus on your personal development, then this role is for you. HQ York Garrison is in the Fulford area of York and is recruiting an Administrative Officer you will be the initial point of contact, delivering personnel administration and information support services to personnel, signposting accordingly as required.
Main Role Responsibilities within the organisation fall into two primary functions:
Information Support:
- Carry out the duties of the Information Support Assistant, Authorised Requestor and Unit Records Management at unit level.
- Provide support to the unit Information Support Officer by undertaking Information and Knowledge Exploitation (IKX) activities.
- This role involves using digital platforms, technical systems, or IT environments to deliver digital services in support of user account services and technology asset management.
- Submit service catalogue requests.
- Administrate role, email changes for HQYG staff.
- Administrate MODNet laptops (issue, replacement and return).
- Maintain SharePoint area.
Person specification
Essential Skills Required:
- Self-motivated individual, with analytical and strong interpersonal skills.
- Excellent organisational skills and to be confident in their problem solving ability.
- Connect with confidence and communicate to a varied customer base.
- Good administrative skills
Desirable Skills
- Financial knowledge,
- Financial Skills Certificate will be gained on starting post by the successful candidate.
Full training will be given on all relevant MOD/Defence IT systems.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Working Together
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
- Delivering at Pace
Alongside your salary of £27,866, Ministry of Defence contributes £8,072 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Army Civil Servants Include:
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
- Learning and Development
- Free Parking
- Use of on-site gym (with own insurance)
- Free VDU eyecare provision
We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
When applying you will first need to complete the Online Civil Service Numerical and Verbal test
At the application stage, you will be assessed against the following criteria, listed in priority order:
- Behaviour - Managing a Quality Service
- Personal Statement - of no more than 500 words detailing how you meet the essential skills criteria
- Behaviour - Delivering at Pace
Where a large number of applications are received, an initial
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location