UK Ministry of Defence
Army - Office & Benevolent Manager
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Robertson House, Camberley, Surrey, GU15 4NP
We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensuring you deliver your outcomes effectively and efficiently – we expect you to know where to be to have the most impact, balancing your individual needs with that of your team and the organisation. However, recognising the benefits of face to face working, especially for new joiners, there is an expectation that you would be in the office at least 60% of the time (3 days a week).
Job Summary
The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.
An opportunity has arisen for a highly organised and motivated individual to join the Royal Army Medical Service (RAMS) Regimental Headquarters as the Regimental Headquarters (RHQ) Office Manager, RAMS Benevolence Manager and Committee Secretary. This varied role provides essential office management, governance, welfare and benevolence support to serving personnel, veterans and their families.
This position is advertised at 37 hours per week.
Job Description
The successful candidate will manage RHQ Central Office activity, specialist information systems, security and asset processes, while also acting as Secretary to the RAMS and RAMC Benevolence Committees. The post requires professional handling of sensitive information and close engagement with military personnel, welfare organisations and charity partners.
RAMS Benevolence Management
- Manage benevolence cases.
- Maintain and update the Case Management System.
- Produce case files and detailed summaries for serving and retired personnel, for consideration by the relevant committees.
- Work closely with key Stakeholders.
- Arrange and action BACS transfers in accordance with appropriate controls.
- Act as the single point of contact for COBSEO (The Confederation of Service Charities).
- Deliver presentations to Unit Welfare Officers and provide instruction and guidance on the Case Management System.
- Undertake annual reviews of systems in line with government guidelines.
- Provide advice on updates to committee Terms of Reference, benevolence governance and associated processes.
- Engage with personnel leaving the Service to promote access to appropriate support.
- Act as Secretary to Benevolence Committees, prepare agendas, supporting papers, detailed case reports and record Decisions & Actions
RHQ Office Management
- Manage the day-to-day operation of the RAMS Central Office, including oversight of contractors.
- Line manage one Administrative Officer (AO).
- Act as the subject matter expert for the SCRM (Subscriber Customer Relationship Manager) database including Accreditation and Security Manager responsibilities for SCRM.
- Act as AIAR (Army Information Asset Manager) for all assets within RHQ RAMS.
- Manage Joint Personnel Administration and Management Information Standard Report processes.
- Act as Archive Manager and Computer Systems Manager for MOSAIC and SCRM.
- Provide a single point of contact for Regimental and Assistant Secretaries regarding travel, costings and payments.
- Troubleshoot complex administrative and operational issues.
Person Specification
Essential Skills Required
- Proven office management, administrative or business support experience.
- Proven management ability, including the ability to manage competing priorities and workloads.
- Strong written and verbal communication skills, including the ability to take accurate Records of Decisions.
- Competence and experience in Microsoft Office applications and digital systems.
- Ability to handle sensitive and confidential information with discretion.
- Awareness of accounting and finance processes.
- Ability to build effective working relationships with internal and external stakeholders.
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Desirable Skills
- Previous military or Defence knowledge.
- Knowledge of welfare, benevolence or charitable support processes.
- Experience of case management systems, databases or information assurance responsibilities
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
- Working Together
We only ask for evidence of these behaviours on your application form:
Communicating and Influencing
Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Army Civil Servants Include
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme with 28.97% contribution
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
Learning and Development
We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
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MOD Recruitment Satisfaction Survey
We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection Process Details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
At the application stage, you will be assessed against the following criteria, listed in priority order:
- Personal Statement - 500 words demonstrating your relevant skills and experience in line with the essential criteria.
- CV
- Behaviour - Communicating & Influencing
Where a large number of applications are received, an initial sift may be conducted against the Personal Statement only. The remaining evidence submitted at the application stage will be assessed only if you are successful at this initial sift.
At interview stage, you will be assessed against the following criteria, listed in priority order:
- Behaviour - Communicating & Influencing
- Behaviour - Delivering at Pace
- Behaviour - Managing a Quality Service
- Behaviour - Working Together
Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.
Further Information
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
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