DWR Cymru Cyfyngedig Welsh Water Plc
Arolygydd
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Application Number
8975
Job Type
Permanent
Department
Operations
Salary Range
£28,065 - £31,887
Location
Cefni
Responsibilities
You will be responsible for:
- Contributing to a proactive approach to solve potential Distribution/Leakage problems realistically to ensure the level of customer inconvenience is minimized. This will include:
- Showing a keen willingness to work consistently as part of a team
- Achieving and maintaining area leakage targets
- Responding and working alongside all other departments during Money and Gold events
- Ensuring all GIS updates are submitted to the GIS office to enable Dŵr Cymru to maintain high-quality information
- Ensuring Dŵr Cymru leakage targets are met using various techniques to reduce leakages
- Ensuring proper operation and compliance with all company health and safety procedures, with colleague and customer safety always in sight
- Discussing effectively with colleagues in the distribution team during regular work practices and in times of crisis, identifying network/leakage solutions
- Ensuring accurate details are recorded in the various IT systems daily
- Ensuring compliance with correct work practices on-site during and outside of working hours
- Performing visual surveys
- Representing Dŵr Cymru through the project lifecycle, assisting the partner as needed through project development, planning, approval, and statutory processes
- Dealing with sometimes difficult situations in a friendly and professional manner, while trying to find a quick solution
- Making recommendations for network improvement
- Organizing your time effectively, dealing with routine work with as little supervision as possible, assessing priorities in your area of work, and managing those priorities
- Undertaking any other duties as requested to meet business needs
Requirements
- Current full driving license
- Good customer service experience
- Proficient in computing
- Passionate about putting our customers first every day
- Good interpersonal skills
- Good knowledge of the water industry
- Effective communication skills
- The determination and ambition to provide a first-class service to our customers
- Solid understanding of Microsoft software packages including but not limited to Excel, Word
- Ability to work independently and as part of a team as required
- Ability to develop and maintain good networks with internal departments, company partners, and contractors
- Ability to work to tight deadlines and under difficult circumstances, while still providing a seamless service to our customers
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Additional Information
- Requirement to participate in a standby rota
- For more information about this role, contact Richard.Jones2@dwrcymru.com
Benefits
In addition to a competitive salary in the market, 34 days of annual leave (pro rata, including public holidays), we offer a range of benefits and recognition for employees including:
- Various salary plans (your salary band will remain the same, but depending on performance, you could receive progression within the band and an annual incentive)
- Option to purchase additional annual leave up to 5 days per year
- Enhanced employer pension contributions – Up to 11% employer contribution
- Free Mortgage Broking Services
- Better family-friendly policies
- Succession opportunities, including the ability to apply for funded training and mentoring programs
- Discount on gym and fitness memberships and high street stores
- Cycle to work scheme
- Discount on all visitor attraction centers and Dŵr Cymru stores
- Free car leasing and parking at all sites
- Health Cash Back scheme and access to online GP services
- Employee assistance program for employees and their close families
- Much more to see on our website.
Due to the nature of the industry, satisfactory driving, medical clearance after offer, and a Basic Disclosure criminal records check are required for all new employees joining the business.
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For some roles, additional checks and security clearance may be required, and this offer is conditional upon all checks being satisfied. You will receive further information on how to complete these checks via email after you receive an offer.
About Us
Dŵr Cymru keeps 3 million people healthy every day with safe, reliable water, and takes wastewater to be cleaned, before returning it safely to our rivers and seas.
To be able to provide high-quality essential services that help to protect the health of our customers, colleagues, and our environment, we need the right people to achieve our vision. This is achieved by living our core values and demonstrating the core behaviors that underpin them. The safety of our people, our assets, and our information is key to us, so we are looking for people who understand and comply with the company's required security objectives.
We know that the most successful teams are the most diverse. Equality, diversity, and inclusion provide the foundation for our culture at Dŵr Cymru. We want every individual to feel confident, happy, and able to be themselves at work. To ensure better representation in our workforce, we particularly welcome applications from minority groups including Black, Asian, and Ethnic Minorities, Women, LGBTQ+, disabled people, and people with disabilities. Together we continue to create a workplace that not only celebrates the diverse voices of our colleagues but also represents every customer we serve.
At the core, our company is based on trust, openness, respect, commitment, and honesty. A company our colleagues are proud to work for.
Dŵr Cymru Cyf, a limited company registered in Wales number 2366777. Registered office: Heol Pentwyn, Nelson, Treharris, Mid Glamorgan CF46 6LY
© Dŵr Cymru Cyf 2019.
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