Secret Smokehouse | B Corp™
Artisan Food Producer Sales Administrator
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Position: Sales Administrator
Start: ASAP
Location: Secret Smokehouse, 378 Mentmore Terrace, Hackney, E8 3PH
Type: Full-time
Holiday: 28 days (pro-rata)
Benefits: See below
Shift work: No
Weekend work: No
The Vibe Check
We don't do average. We produce exceptional award-winning smoked fish and supply some of the most prestigious tables in the London - and behind every perfectly executed order is someone making sure the whole operation runs without a hitch. That someone could be you.
We're looking for a sharp, organised Sales Administrator who takes real ownership of their work, communicates brilliantly, and genuinely cares about getting the details right. If you thrive on keeping things moving - orders flowing, customers happy, accounts tidy - and you want to do it somewhere with serious food credentials and a brilliant team, keep reading.
Who We Are
Secret Smokehouse produces arguably the best smoked fish in the UK. You'll find us on the tables of The Ritz, Fortnum & Mason, and some of London's most celebrated Michelin-starred restaurants - and we do it all from an arch in Hackney since 2016.
We're growing fast, we're passionate about what we do, and we want people on the ride who feel the same way. This is a place where standards are high, the team is tight-knit, and your contribution genuinely matters.
The Role
As Sales Administrator, you're the commercial backbone of day-to-day operations. You'll own the full sales cycle - from the moment an order comes in across any of our channels, right through to dispatch, invoicing, and payment reconciliation. You'll be the first point of contact for our wholesale and on-line retail customers, and the person who makes sure nothing falls through the cracks.
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This is a varied, hands-on role in a fast-moving business. No two days are identical, the pace is real, and doing it well makes a direct and visible difference.
What You'll Be Getting Up To
- Monitoring all sales channels - wholesale, retail, email, and phone - for incoming orders and logging them accurately in our order management system
- Checking every order for accuracy across product, pricing, sales terms, and delivery requirements
- Scheduling orders for delivery by region, keeping our logistics running smoothly and on time
- Invoicing customers, sending statements of account, and following up on payment reminders
- Supporting the dispatch of retail orders, including creating shipping labels
- Maintaining clean, accurate sales records and producing reports for senior management
- Responding to customer queries and complaints with efficiency and professionalism
- Issuing credit notes where required and reconciling customer payments against invoices
- Taking ownership of Accounts Receivable - keeping it accurate and up to date
We're Looking For
You don't need to know your gravlax from your pastrami. You do need to be:
- Highly organised, with the ability to multitask, prioritise, and stay on top of a busy workload
- Detail-obsessed - accuracy matters in every order, every invoice, every record
- A strong communicator, both written and verbal, with a professional and warm manner
- Confident working independently and as part of a team
- Experienced in an administrative or sales support role, with solid knowledge of order management or similar systems
- Someone who takes pride in their work and does the job properly, every time
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Familiarity with accounts receivable or invoicing processes is a real plus. Experience in food, hospitality, or wholesale is a bonus - but the right attitude and a sharp eye for detail will always matter more.
Want To Go Further? So Do We.
We're a growing business with serious ambitions - and we want our team to grow alongside us. If you bring the right skills and attitude, there's real scope to develop your career here as we scale. We'll back the people who back us.
The Good Stuff
- Competitive salary - discussed and agreed at interview based on experience
- 28 days holiday (including bank holidays, pro-rata)
- Family meal - because you should love what you eat too
- Bonus scheme
- Wide range of training courses to build your knowledge and skills
- Exposure to incredible producers, ingredients, and food events
- A real team - close-knit, passionate, and genuinely good fun to work with
How To Apply
Sounds like your kind of role? Send your CV and a short cover letter telling us why you're the right fit.
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