theprintspace
Artist and Client Support Representative
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Artist & Client Support Representative
đź“Ť Shoreditch, London. Full-time, on site at our studio. ÂŁ26,000 a year.
You are the first person our artists and photographers meet: at the front desk, on the phone and on chat. You help them get the print, the paper and the presentation right for their exhibition, portfolio or sale. Early career is fine; we teach the technical side.
About us
theprintspace & creativehub have spent 19 years transforming how art is printed and sold, with a blend of art, data and technology. We are the world's leading fine art and photographic printer and a social commerce agency, with studios in Shoreditch, DĂĽsseldorf, Dallas and DUMBO, Brooklyn. Our Shoreditch studio is where the artists come in: exhibitions, artists' dinners, portfolio reviews, and a steady flow of globally recognised photographers and artists collecting their work. Learn more: https://creativehub.io/
The role
This is the front door of the business. You sit at the studio desk in Shoreditch and look after everyone who prints with us: walk-ins, phone, instant chat. Most of the work is advice: which paper, which finish, which frame, what will make a print look its best on a gallery wall. Some of it is problem-solving when something has gone wrong, and making sure the client leaves happier than they arrived. All of it is building relationships with people whose work you will come to know well.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
It is a genuine route into the industry. People who have done this job at theprintspace have moved on into production, marketing and operations roles, here and elsewhere in the creative world, because they know the clients, the products and how the work actually gets made.
What you will do
- Look after client requests in person at the front desk, by phone and on chat
- Give confident, friendly, well-informed advice on print products and presentation options
- Take a solutions-first approach: alternatives and recommendations, not just answers
- Resolve customer concerns yourself, and escalate when it is right to
- Build long-term relationships with artists and photographers through open, honest communication
- Spot recurring issues and friction points, and suggest the fix
- Feed ideas and insights back to management to improve how we work
What we are looking for
Essential:
- A genuine people person: confident, warm and enthusiastic in a busy space
- Experience in a customer-facing role: retail, hospitality, gallery, studio or similar
- An interest in art, photography, digital image-making or print production
- Someone who cares about both people and processes
- Based in or within commuting distance of London; the role is on site five days a week
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Welcome, not necessarily required:
- Some Photoshop or Adobe experience, or a strong desire to learn it
- A photography, fine art or design background
- Experience of a studio, darkroom or print environment
If you don't tick every box but you know you'd be good with our clients, apply anyway and tell us why.
What we offer
- ÂŁ26,000 a year
- Comprehensive training from industry-leading print experts
- A welcoming, ambitious team with a shared commitment to excellence
- Clear career progression as the company grows
- Skills and experience that form the foundation of a career in the creative industry
- A studio in the heart of Shoreditch with exhibitions and events on the calendar
Apply at https://creativehub.io/careers/artist-client-support-representative/ — the three short questions on the form matter to us as much as the CV.
We are an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by law.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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