Arweinydd Cymunedol ac Ymgyrchoedd

Note: All the qualifications, experience, knowledge, and skills listed below are essential requirements for this role and will be assessed as part of the selection process:

What you will need

• Experience of working within a communications role, engagement, or stakeholder related role.
• Full UK driving license and access to a vehicle, as travel to sites and events across Wales will be required.
• The ability to build positive relationships and communicate effectively with a range of audiences.

Qualifications

• Education to degree level, or equivalent experience gained in a communications or related specialist role.
• Professional communications qualification, or equivalent experience.

Experience

• Experience of working in a communications environment within a customer-focused organization.
• Proven experience of developing, managing, and delivering communications campaigns.
• Experience of measuring and evaluating the effectiveness and impact of communications activities.
• Good understanding of digital communications, marketing, and social media channels, and how they can be used to engage audiences.
• Experience of building effective relationships with stakeholders and colleagues to develop strategic communications plans.
• Skills in content creation and creative writing for strong marketing, with the ability to convey complex information in a clear and interesting way.
• Experience of using digital tools, design, video, and social media to create and manage content.
• Understanding of budget management and financial processes within a large organization.

Knowledge and Skills

• Ability to contribute to the development and delivery of long-term communications strategies and business objectives.
• Understanding of campaign management, customer and community engagement, and behavior change principles.
• Skills in building and communicating excellent relationships, with the ability to work collaboratively across the organization.
• Ability to influence, engage, and support others through change.
• Excellent written and verbal communication skills in English, with the ability to support Welsh translation and proofreading processes.
• Ability to tailor communications for different audiences, communities, and local contexts.
• Strong project management and organizational skills, including experience of delivering change initiatives.
• Confident presenter with the ability to communicate effectively with a range of audiences.
• Ability to use data and insight to measure performance, evaluate results, and demonstrate impact.
• Ability to manage multiple priorities and deadlines effectively.
• Proficient in using communication and engagement systems, such as websites, social media platforms, campaign management tools, and media monitoring systems.

Additional Information

Interviews to be held: the week commencing 17 August 2026 in Llaneirwg, Cardiff.

As part of this role, regular travel between Dŵr Cymru operational sites and occasional travel across South East Wales and Herefordshire to support community engagement, stakeholder activity, and corporate events will be required. You may also be asked to transport equipment and materials to event locations.

Working Pattern and Flexibility

This is a 12-month fixed-term contract, running until August 2027, offering a hybrid working model, combining home working, office collaboration, and visits to operational sites and projects.

• Hybrid working model, combining home working, office, and on-site working.
• At least two days per week in the office.
• The role includes occasional participation in the out-of-hours Press Office rota. Back pay is payable when on call.
• We recognize the importance of work-life balance and offer flexibility where possible. Alternative start and finish times can be considered and agreed upon in line with business and operational requirements.

For an informal discussion about this opportunity, contact Danielle.Thomas2@dwrcymru.com, quoting the job reference [8906] in the subject line of your email.

Benefits

In addition to a competitive salary in the market, 34 days of annual leave (pro rata, including public holidays), we offer a range of employee benefits and recognition including:

• Various salary sacrifice schemes (your salary band will remain the same, but depending on performance, you could receive progression within the band and an annual incentive)
• Option to purchase additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contribution
• Free Mortgage Broker Brokerage Services
• Enhanced family-friendly policies
• Succession opportunities, including the ability to apply for funded training and mentoring programs
• Discount on gym and fitness membership and high street shops
• Cycle to work scheme
• Discount on all visitor attraction centers and Dŵr Cymru shops
• Car lease and free on-site parking at all sites
• Health Cash Back scheme and access to an online family doctor service
• Employee assistance program for employees and their close families There is much more to see on our website.

Due to the nature of the industry, a satisfactory DBS check, medical clearance post offer, and a Basic Disclosure check of criminal records will be required on all new employees joining the business.

For some roles, additional checks and security clearance may be required, and this offer is conditional upon all checks being satisfied. You will receive further information on how to complete these checks via email after receiving an offer.

Who we are

Dŵr Cymru keeps 3 million people healthy every day with safe, reliable water, and takes wastewater to be cleaned, before returning it safely to our rivers and beautiful seas.

To be able to provide high-quality essential services that help protect the health of our customers, colleagues, and our environment, we need the right people to deliver our vision. This is achieved by living our core values and displaying the core behaviors that underpin them. The safety of our people, our assets, and our information is key to us, so we look for people who understand and comply with the company's required security objectives.

We know that the most successful teams are the most diverse. Equality, diversity, and inclusion provide the foundation for our culture at Dŵr Cymru. We want everyone to feel confident, proud, and able to be themselves at work. To ensure better representation in our workforce, applications from minority groups including Black, Asian, and Ethnic Minorities, Women, LGBTI+, disabled people, and people with disabilities are particularly welcomed. Together, we continue to create a workplace that not only celebrates the diverse voices of our colleagues but also represents every customer we serve.

At the core, our company is based on trust, openness, respect, commitment, and honesty. A company our colleagues are proud to work for.

Dŵr Cymru Cyf, a company limited by guarantee registered in Wales number 2366777. Registered office: Pentwyn Road, Nelson, Treharris, Mid Glamorgan CF46 6LY

© Dŵr Cymru Cyf 2019.