Ongo Recruitment
ASB Officer
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Job Title: ASB Officer
Salary: £36,933
Employer: Ongo
Job Summary
The ASB Officer is responsible for investigating anti-social behaviour, hate crime, and tenancy management issues across Ongo’s Neighbourhoods. The role combines enforcement and support, working with residents, colleagues, and external agencies to promote safe, sustainable neighbourhoods through early intervention, legal action, and community engagement.
Main Responsibilities
- Investigate reports of ASB, hate crime, and tenancy breaches in line with Ongo’s policies, using legal and non-legal tools.
- Collaborate with internal teams and external partners to resolve cases and strengthen partnerships.
- Lead and represent Ongo at multi-agency meetings.
- Prepare evidence, legal documentation, and attend court proceedings.
- Deliver training and coaching to colleagues and partners on ASB and tenancy management.
- Respond to serious ASB incidents within 24 hours, applying a harm-centered approach.
- Maintain accurate case records and provide timely updates to tenants and stakeholders.
- Ensure compliance with safeguarding, data protection, and health and safety regulations.
- Support victims, survivors and witnesses of tenancy management and ASB incidents through regular contact, safeguarding and appropriate referrals.
Community & Neighbourhood Engagement
- Provide excellent customer service to ensure tenants and residents.
- Interpret and analyse data relating to tenancy management, ASB and crime for neighbourhood planning and problem-solving strategies.
- Promote early intervention and community engagement to prevent and reduce ASB in Ongo’s neighbourhoods.
- Lead and support community engagement initiatives with internal and external stakeholders to address anti-social behaviour.
- Manage anti-social behaviour and tenancy management cases, focusing on early intervention and using a harm centered approach.
- Actively promote customer involvement and encourage participation in decision-making.
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Partnerships & Compliance
- Collaborate with internal departments and external agencies to address ASB and tenancy management issues in Ongo’s neighbourhoods.
- Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods.
- The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.
Skills, Competence, Experience Required
- Experience in social housing, legal, or community settings.
- Strong understanding of relevant legislation, policy, and best practice.
- Excellent communication, negotiation, and conflict resolution skills.
- Ability to manage complex caseloads and meet deadlines under pressure.
- Proven ability to work independently and collaboratively with resilience.
- Experience in partnership working with statutory and support services.
- Competent in using housing management systems and Microsoft Office.
- Commitment to delivering inclusive, high-quality customer service.
- Enhanced DBS check required.
- Full UK driving licence and access to a vehicle.
- Daily neighbourhood-based work, including walking and stair climbing.
- Occasional evening/weekend work and court attendance (formal attire required).
- Adherence to health and safety protocols, including PPE and ID use.
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Application Information
Closing date for applications: Tuesday 22 September
For more about us, visit www.ongo.co.uk
We want our organisation to reflect the communities we serve, and we actively encourage applications from candidates of all backgrounds, particularly those from groups currently under-represented in our workforce.
As a Disability Confident Employer, we are committed to creating an inclusive and accessible recruitment process. This means we actively encourage disabled candidates to apply, we work to remove barriers within our recruitment practices, and we guarantee to consider applicants with a disability who meet the essential criteria for the role.
If you need any adjustments at any stage of the recruitment process, please let us know. We are happy to support you to ensure you can perform at your best.
Ongo Recruitment will act as an employment agency on your behalf in seeking permanent employment opportunities. We understand that you are seeking work. By continuing with our registration process, you agree to Ongo Recruitment providing work-finding services to you.
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