A2Dominion Group
ASB Resolution Specialist
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ASB Resolution Specialist
Do you have experience managing complex anti-social behaviour cases and want to make a real difference to residents and communities? Join us as an ASB Resolution Specialist and take the lead on some of our most challenging cases, helping to protect residents, resolve complex issues and build safer neighbourhoods across our communities.
This is a highly rewarding role where you'll take full ownership of a caseload of high-level ASB cases from investigation through to resolution. You'll work closely with residents, the Police, local authorities, legal teams and other partner agencies, using a range of legal and non-legal interventions to achieve the best possible outcomes. From preparing court documentation and attending hearings to supporting victims and alleged perpetrators, you'll play a key role in delivering a fair, effective and customer-focused service.
We're looking for someone who is confident, resilient and able to make sound decisions in complex situations. You'll need strong investigative skills, excellent communication and the ability to build effective relationships with a wide range of stakeholders. Experience in housing, local authority enforcement, community safety or policing would be highly advantageous.
A Standard DBS check is required for this role.
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This role is based in Ealing and requires travel across the surrounding area. A full UK driving licence and access to a vehicle are essential.
Please refer to the attached Role Profile for full responsibilities and deliverables.
More About You
- Substantial experience managing complex ASB casework across multiple tenures or client groups
- Strong knowledge of ASB legislation, housing law and regulatory best practice
- Experience preparing legal documentation, witness statements and court papers
- Confidence representing an organisation in court or working closely with legal teams
- Experience working with the Police, local authorities and other multi-agency partners
- Excellent communication, negotiation and stakeholder management skills
- Ability to manage a demanding caseload, prioritise effectively and work under pressure
- Experience using case management systems such as Dynamics or similar
- GCSEs (or equivalent) in Maths and English (Grades A*–C)
- A degree-level qualification, equivalent professional experience, or evidence of ongoing CPD in ASB, housing or legal frameworks
- A full UK driving licence and access to a vehicle
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
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We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs.
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