Ashfield District Council
Assertive Outreach Officer
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Assertive Outreach Officer
This is an exciting opportunity to join the Housing Options Team as an Assertive Outreach Officer, working proactively with households who are homeless or facing urgent housing need.
The Role
The role focuses on identifying support needs, tackling barriers to housing, and helping individuals and families successfully move on into settled accommodation. You will take a person-centred and empowering approach, building trust with service users and supporting them to take an active role in improving their circumstances.
Responsibilities
- Carry out detailed needs assessments and develop tailored action plans in partnership with service users and a wide range of agencies, including social care, health services, and voluntary sector organisations.
- Provide hands-on support throughout the housing journey—from searching for suitable accommodation and attending viewings, to helping individuals understand their tenancy responsibilities and sustain their new homes.
- Work collaboratively with landlords, support providers and internal teams to find creative solutions to complex situations.
- Maintain accurate case records, monitor outcomes, and contribute to service improvement through reporting and partnership forums.
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Requirements
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- Strong relationship-building and problem-solving skills.
- A proactive, flexible attitude and a commitment to delivering high-quality, customer-focused services are essential.
How to Apply
To apply, please submit your CV and a supporting statement by the closing date.
Contact Information
For further information, please contact either Ian Scholes, Service Manager at ian.scholes@ashfield.gov.uk or Clair McEvoy, Housing Options Team Leader at clair.mcevoy@ashfield.gov.uk Alternatively, please contact by phone on 01623 450000.
Important Dates
- Closing date: 20 September 2026
- Interview date: 28/29 September 2026
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