Central and North West London NHS Foundation Trust
Assertive Outreach Support Worker
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Job Overview
Assertive Outreach Support Worker – Kensington & Chelsea Community Mental Health Hub
Band 4 Full-time – 37.5 hours per week Kensington & Chelsea Community Mental Health Service (CNWL NHS Foundation Trust)
Make a real difference to people who need services the most
Kensington & Chelsea Community Mental Health Hub is expanding its Assertive Outreach Pathway to strengthen engagement, reduce crisis presentations and support adults with severe and complex mental health needs who are at risk of disengaging from care. We are recruiting a motivated, compassionate and proactive Support Worker to join our multidisciplinary team and help deliver high-quality, person-centred interventions.
This is an exciting opportunity to work within an innovative pathway designed to provide structured, time-limited and evidence-informed support to individuals who require enhanced engagement. You will work closely with qualified practitioners, including Nurses, Social Workers, Drug & Alcohol Specialists and Psychiatrists, to deliver practical, psychological and social interventions that promote stability, independence and recovery.
Main Duties of the Job
About The Role
As an Assertive Outreach Support Worker, you will:
- Provide direct practical, physical and psychological support to a small caseload of service users with high levels of complexity.
- Use persistent, flexible and trauma-informed engagement strategies to promote contact with services.
- Support with practical skills housing forms/applications appointments.
- Support individuals experiencing disengagement, medication non-adherence, housing instability, substance misuse and increased risk.
- Deliver structured interventions under the supervision of qualified staff, contributing to care planning, risk management and review.
- Work across community settings, including home visits, community-based appointments and remote contact.
- Strengthen partnership working with local hostels as a designated link worker, supporting continuity of care and improving engagement.
- Promote independence, social inclusion and access to community resources.
- Work collaboratively within a supportive MDT, contributing to coordinated care and safe transitions.
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Working for Our Organisation
What We’re Looking For
We welcome applicants who are:
- Passionate about working with adults with severe mental illness.
- Skilled in engagement, relationship-building and strengths-based practice.
- Confident working in the community and managing dynamic situations.
- Able to work flexibly, proactively and with persistence.
- Compassionate, reliable and committed to trauma-informed care.
- Experienced in mental health, social care, substance misuse or homelessness pathways (desirable but not essential).
- Eager to learn, develop and contribute to an evolving pathway.
What We Offer
- A supportive, reflective and values-driven MDT environment.
- Regular supervision, training and development opportunities.
- Access to CNWL’s extensive learning programmes, including trauma-informed care, risk management and community engagement.
- Opportunities to contribute to service development within an innovative pathway.
- Flexible working across community settings.
- The chance to make a meaningful impact on the lives of people who are often the hardest to reach.
Detailed Job Description And Main Responsibilities
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- Carry out outreach activities as directed by the Band 6 AO Worker, including home visits, community meetings, and phone/text contact.
- Support the “no discharge for DNA” approach by using persistent, creative engagement strategies.
- Provide practical support that enables engagement, such as:
- Attending housing appointments
- Supporting with benefits forms
- Helping with ID applications
- Accompanying service users to GP or D&A appointments
- Supporting access to community resources
- Build rapport through empathy, reliability, and trauma-informed practice.
- Maintain regular contact attempts in line with the AO model.
Person Specification
Qualifications
Essential criteria
- NVQ L3 or Foundation degree or equivalent experience.
- GCSE English (A* - C) / National Certificate in Literacy / ESOL Level 2 or equivalent
- Evidence of other healthcare training
Desirable criteria
- Any qualification/diploma related to health/social care/housing support
- Current First Aid Certificate
- Fire Training
- Control & Restraint or Breakaway techniques
- Food Handling / Hygiene Certificate Manual Handling
Experience
Essential criteria
- Experience of working as part of a team at Band 3 (or equivalent) with people with acute / severe and enduring mental illness.
- To have had experience in working unsupervised, and in prioritising a workload.
Desirable criteria
- Relevant training in related psychosocial interventions.
Skills and Knowledge
Essential criteria
- Willingness to undertake further training as required
- A working knowledge of mental illness/mental health
- Well developed verbal and written communication skills
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