Advance HE
Assessment Administration Lead Executive (Individual Services)
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Job Title
This role is responsible for ensuring assessment processes are delivered efficiently, accurately, and in line with service standards, regulatory requirements, and organisational values.
Reporting Structure
Reporting into the Assessment Delivery Manager, you will lead a team of Assessment Administration Coordinators, manage operational performance, support continuous improvement initiatives, and help shape high-quality assessment experiences for applicants, reviewers, institutions, and stakeholders.
Role Overview
This is an exciting opportunity for an organised and collaborative leader who thrives in a fast-paced environment and is committed to driving operational excellence.
To view the full Job Description for this role, please click here.
Applications close on 14th September at 9am. Interviews will take place via MS Teams w/c 21st September. This is a full-time, permanent role, with an annual gross salary of £38,508. These roles have a nominal office of York, with expected minimum attendance of once a fortnight.
Key Responsibilities
As Lead Executive, you will:
Assessment Process Delivery
- Lead and manage a team of Assessment Administration Coordinators to achieve high-quality service delivery.
- Oversee the end-to-end administration of peer review assessment processes, ensuring accuracy, consistency, and adherence to published timelines.
- Ensure compliance with regulatory requirements, service standards, and organisational policies.
- Maintain up-to-date knowledge of assessment services and sector developments to support customer enquiries.
- Ensure all communications are professional, appropriate to the audience, and aligned with higher education values.
Service Support and Administration
- Manage and oversee the triage of application and post-recognition enquiries, ensuring timely and effective resolutions.
- Build and maintain strong relationships with institutional contacts, contract holders, reviewers, and subject experts.
- Support the production of operational reports, including weekly, monthly, quarterly, and annual performance reporting.
- Manage day-to-day financial administration activities, including purchase requisitions, purchase order amendments, invoicing, refunds, and credit notes.
- Ensure all financial transactions comply with organisational policies and audit requirements.
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Team Leadership and Resource Management
- Coach, mentor, and develop a team of coordinators to maximise performance and engagement.
- Support training initiatives and knowledge-sharing activities across the assessment delivery team.
- Collaborate with colleagues to ensure effective resource planning and business continuity during periods of fluctuating demand.
- Support effective communication and operational delivery with external associates and reviewers.
Continuous Improvement and Transformation
- Lead customer satisfaction and service enhancement initiatives.
- Support organisational transformation projects and system improvements.
- Identify opportunities to streamline processes and reduce administrative burden.
- Provide feedback and recommendations on systems, processes, and operational performance.
- Maintain guidance documentation, ensuring version control and accuracy across communication channels.
- Contribute to service reviews, operational planning, and performance improvement activities.
Essential Experience and Knowledge
- Significant experience coordinating assessment administration processes or similar functions within education or a related sector.
- Strong team leadership, coaching, and people management experience.
- Experience working within regulated, policy-driven, or compliance-focused environments.
- Experience managing quality assurance and quality enhancement activities.
- Experience using online assessment systems, databases, and digital platforms.
- Experience providing high-quality customer service to senior and international stakeholders.
- Budget management experience.
- Experience working collaboratively across complex matrix teams.
- Understanding of the higher education sector and the ability to quickly develop specialist service knowledge.
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Essential Skills and Abilities
- Excellent organisational and prioritisation skills.
- Ability to manage multiple deadlines and support others to do the same.
- Strong written communication skills with exceptional attention to detail.
- Confident verbal communication and stakeholder management skills.
- Ability to navigate multiple digital systems while maintaining accurate records.
- Strong problem-solving and decision-making abilities.
- Collaborative and adaptable approach to working across teams.
- Ability to remain calm and professional when managing enquiries and complaints.
- Demonstrable commitment to continuous improvement and innovation.
- Proven ability to take ownership and deliver results.
Desirable
- Experience implementing service, process, or systems improvements.
- Knowledge of inclusive assessment approaches.
- Project management qualification and/or experience.
Additional Requirements
- Ability to work from the York office with attendance typically required one day every fortnight.
- Ability to travel to alternative sites and locations as required.
Benefits
In return for your work, you will receive:
- A generous pension plan with USS
- Enhanced family leave benefits
- 31 days’ annual leave, plus bank holidays
- Flexible working hours
- Hybrid work
- Employee Assistance Programme access
- Personal Financial Wellbeing advice access
… to name a few.
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