Impact

As a key team within the Membership group, Assessment delivery provides assurances that those acquiring the IFoA Associate or Fellowship qualification have completed the required assessment whilst maintaining the integrity of the exams. The Assessment Delivery Executive plays a role in this area, administering a wide-ranging portfolio including accurate data entry in complex examination systems, handling student queries, collation of exam marking and reports, and supporting mitigating circumstances. Through their professional administration of the services provided, they will monitor risks, dispatch communications, obtain reports from the database and network with external personnel. Any errors relating to the assessment area are very high profile and tend to attract attention from high-level committees and volunteers, and potentially external stakeholders such as the FRC (Financial Reporting Council) and employers.

Decision-Making and Complexity

• The post holder will be required to support decision-making during live examinations, referring to rules and regulations and seeking guidance as required from the Assessment Delivery Senior Executive.
• The post holder will monitor the allocation of marking teams and raise awareness of any subsequent dropouts to ensure that the IFoA can meet the required timeframes. They will make recommendations for changes to these processes, and where training for education supporters may be required and suggest new ways of working to meet the changing needs of the assessment delivery process.
• The post holder will accurately enter complex data into the IFoA database and assessment questions on the appropriate platforms and handle data within GDPR guidelines, understanding when and where this data can be shared. They will also collate large data sets to ensure the delivery of results and supporting management information within agreed deadlines.
• The postholder must be able to manage their workload independently within general guidelines, using judgement to resolve queries and escalate issues which require further attention.

Essential

Knowledge and Experience

• Excellent customer care skills with sensitivity to the needs of the customer.
• Ability to work independently and as part of a team.
• Ability to work in a flexible, proactive way, supporting colleagues across the team, as necessary.
• Discreet and diplomatic in the handling of confidential and sensitive information.
• Able to maintain high levels of accuracy and a calm, methodical approach while working under sustained pressure at times.
• Ability to sustain concentration, speed, and accuracy during bulk processing and to deal effectively with large volumes of data.
• A high standard of organisational skills, including the ability to work effectively to achieve tight deadlines.
• Effective communication skills.

Desirable

• Experience within a professional body or higher education provider.
• Evidence of commitment to professional development.
• Working with volunteers.

Additional Information

• Travel to the main location approximately once a week, except for live exam sessions where travel to the main location may be required daily.
• Travel to other locations for events will be required (approx. twice a year with occasional overnight stays).
• The role does require some out-of-hours working during the sessions and the following weeks to support the delivery of the assessment and results (approx. 6 weeks in total twice a year).

Alternative format and adjustments

Please Email The HR Team If You Require

• any information regarding our vacancies in an alternative format
• any adjustments to support you to fully participate in any part of the application and recruitment process

Any information shared will be used only to enable us to make reasonable adjustments to support candidates to participate in the recruitment process. It will not inform selection decisions.

You can reach us at HRsupport@actuaries.org.uk.

Diversity, equity, and inclusion

The IFoA encourages applicants from a variety of backgrounds and experiences and welcomes diversity with regard not only to protected characteristics but also diversity of thought. Diversity, equity and inclusion are more than just words for us. That’s why we are committed to creating a culture where everyone feels included and respected, and where no one is unfairly discriminated against.

Consequently, we promote diversity, equity and inclusion in all our policies, practices and procedures, and actively encourage applications from a diverse range of potential candidates. All applications for our roles are considered on merit alone, and if you don’t meet all the criteria but believe you have something to offer, we want to hear from you. For more information on our commitments, please see our DEI strategy page on our website.