East Sussex County Council
Assessment Officer (Citizens Advice 1066)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Salary: £26,471 per annum (Pro-rata if part time)
Contract type: Permanent
Working pattern: Full-time
Closing date: Friday 16 October 2026
Interview date: To be announced
How to apply: Applications must be submitted using our application form. To download a full job pack and an application form, please visit www.citizensadvice1066.co.uk/getinvolved
Who to contact if you have a query: recruitment@citizensadvice1066.co.uk
Make a real difference to local people facing financial hardship
Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service.
This role is at the heart of delivering emergency financial support to residents experiencing hardship. You'll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll be doing:
- Assessing applications against eligibility criteria
- Conducting client assessment interviews
- Making award recommendations
- Identifying safeguarding concerns and escalating where required
- Maintaining accurate records and case information
- Signposting and referring clients to additional support services
- Working closely with local partners and stakeholders
We're looking for someone who:
- Has experience in assessment, casework, customer support, or interviewing
- Can make balanced and evidence-based decisions
- Has excellent communication and interpersonal skills
- Understands safeguarding and confidentiality
- Is organized and able to manage competing priorities
- Enjoys helping people through challenging situations
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Knowledge of welfare benefits, debt, housing, or financial inclusion is desirable but not essential.
What we offer
- 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
- Employer pension contribution
- Employee wellbeing support
- TOIL scheme
- Training and development opportunities
- A supportive and inclusive workplace
Please note: We do not accept CVs.
Additional Information
Your starting salary will be pro rata if the above position is part-time or term-time only.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location