Job Purpose

• Where necessary, maintain company brand / expectations with regards to customer service and satisfaction
• Liaise with relevant stakeholders to achieve the performance and quality targets / expectations
• Seek out coaching / development opportunities
• Comply with the implementation of process / procedure updates in line with business developments
• Comply with policy / local work procedures
• Carry out any other duties appropriate in accordance with business needs
• Attend and constructively participate in regular Team Briefs as required. Where necessary attend internal /external training
• Support with covering absence / annual leave and where required Weekend Working.
• Maintain business expectation in line with RE23 compliance

Key Responsibilities

The role holder will be accountable for:

• Ensuring visual on-site visits are carried out on existing and new gas mains / assets that are being worked on by the operational teams throughout the various workstreams and, working closely with Operational Staff, produce electronic drawings / span sheets of the site visit
• Responsible for ensuring records for completed works are accurately captured to the required standard and returned to the Asset Data Team within appropriate prescribed timelines
• Ensuring site visits are carried out for existing and new gas mains / assets while pipes are exposed, ensuring Operational Staff are notified of any DR4 Requirements, Shallow Mains Deviations, Stub Ends, Valve/Governor Cards or Deviations from Design, including any H Code findings via Ctrl HUB forms
• Identifying and escalating any discrepancies to their Team Leader, the Asset Data Team & Customer Operations, where appropriate
• Complying with all HS&E procedures - use the appropriate work equipment and personal protective equipment and participate proactively in achieving HS&E objectives including Process Safety & Lone Working Activities
• Reviewing and applying analysis of Performance and Quality MI Systems Feedback e.g. Allocated Reports, Whereabouts, DCT Performance Statistics
• Ensuring all information within project packs for each street is complete and accurate and is submitted using relevant Cadent systems
• Where appropriate complete site photos & logs to support DR4s, shallow mains, stub lengths against REP2
• Liaising directly with Site Managers and Cadent operational staff to ensure accurate data is captured
• Completing H Code App to notify of any hazards
• Recording of any details for Digitisable Services / Connections, inclusive of CSEP activities
• Ensuring Mains Test Certificates are appropriately referenced
• Where required, support with Service Compliance Activities (Domestic / Non-Domestic), Plant Protection, DR/8 Compliance, CSEP Mapping Assistance
• Liaising with Site Manager to advise where there is need for Records of Asset Errors (DR4/RbP and supporting information), valve cards and/or governor cards, syphons and other appropriate plant items to be recorded, DCT Calendars, Whereabouts Activities and Allocated Reports (ensuring they are included on drawings)
• Maintaining and Managing Site Visit Logistics (Appropriate for Data Capture).
• Ensuring the abandonment dates for each section of pipe on all project streets are correctly recorded.
• Ensuring Routine Operations (ROs) / Non-Routine Operation (NROs) are appropriately referenced for all assets laid and assets abandoned
• Ensuring Live Insertion Works are captured accurately with co-ordination with Operations. If a Live Head is left in situ, this should be recorded using the Viewing Dome Location.
• Ensuring Pipe Protection & Cathodic Protection are referenced appropriately