About the Project

Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039.

This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys.

Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points.

Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London.

Role overview

The Asset Performance Manager is responsible for ensuring the accuracy, integrity, and effective use of asset and configuration data to support operational performance, contractual reporting, and continuous service improvement. The role combines analytical reporting, asset lifecycle management, configuration management activities, stakeholder engagement, and data governance responsibilities to deliver accurate insights and maintain high-quality asset information across the organisation.

Key Responsibilities

• Produce and deliver contractual, operational and ad hoc performance reports, providing analysis and actionable insights to stakeholders.
• Analyse asset, service and operational data from multiple sources to identify trends, risks and improvement opportunities.
• Maintain the accuracy and integrity of asset and configuration management databases (CMDBs), ensuring information is current and reliable.
• Investigate and resolve data discrepancies, coordinating with internal teams, customers and third-party suppliers as required.
• Support asset lifecycle activities, including stock control, deployments, audits, relocations and disposals.
• Facilitate performance reviews and stakeholder meetings, documenting actions and supporting service improvement initiatives.
• Develop and maintain procedures, reports and documentation to support operational and contractual requirements.
• Collaborate across operational, service management and customer-facing teams to ensure effective data management, reporting and decision-making.
• Provide support and cover for wider team activities and undertake other duties as reasonably required.

Essential

• Significant experience in Asset Management, Asset Performance Management or Engineering Management within a complex operational environment.
• Experience in data analysis, reporting or asset/configuration management.
• Strong understanding of asset lifecycle management principles.
• Proven ability to identify trends, drive performance improvements and manage asset-related risks.
• Strong Microsoft Excel and MS Office skills.
• Ability to analyse information and present clear insights.
• Experience working with databases, CMDBs or similar systems.
• Strong communication and stakeholder management skills.
• Excellent attention to detail and problem-solving abilities.
• Ability to manage priorities and work effectively in a fast-paced environment.

Desirable

• Experience within rail, transport, infrastructure or other critical operational environments.
• Knowledge of SQL, Power BI or similar reporting tools.
• Knowledge of ISO 55001 Asset Management principles.
• Understanding of ITIL or service management practices.
• Experience within transport, technology or service-based environments.
• Experience working with SLAs or contractual reporting.

Benefits

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days).
• Pension – 4% employee and 4% employer.
• Private medical insurance (including dental & optical).
• Life assurance.
• Income protection.
• Employee assistance programs.
• Flexible/remote working options.
• Charitable initiatives.
• Social events (formal & informal).
• Learning and development programs.
• Innovative & collaborative work environment.

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.