Gateway Housing Association
Asset Performance Manager
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Asset Performance Manager (2 years FTC)
We are seeking an experienced Senior Surveyor to play a key role in leading our asset services function, as our Asset Performance Manager (2 years FTC). In this pivotal role, you will lead the team overseeing the investigation and resolution of non-routine repairs, disrepair claims, damp and mould issues, and planned replacements. You will bring a proactive, resident-focused mindset, always putting our customers first, and working collaboratively across departments to ensure we continue to provide homes that give stability, are safe and provide warmth to our customers.
Your Accountabilities
- Take ownership of challenging repairs, disrepair cases, structural issues, and major defects.
- Lead our response to the delivery of our Awaab’s Law obligations — delivering real results for our residents while balancing quality, compliance, and value for money.
- Lead on strategic asset management workstreams and provide technical and expert advice to Gateway Housing on complex or sensitive service delivery improvements and provide recommendation reports to senior management.
- Ensure effective delivery of the planned investment programmes, ensuring customer engagement and satisfaction with the end product.
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Experience and Skills
- Comprehensive understanding of UK housing and construction regulations.
- Excellent verbal and written communication skills.
- Ability to analyse and accurately evaluate a broad range of data and information relating to the delivery of a proactive repairs service.
- Ability to carry out surveys and inspections of buildings and accurately diagnose faults and defects across a wide range of trades and disciplines.
- Experience of leading a team or acting in a supervisory position.
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Our Benefits Package Includes
- Annual Leave: starting at 28 days, plus Bank Holidays.
- Subsidised Health and Fitness Membership.
- Simply Health – help towards the costs of dentist, optician, and private medical appointments.
- Employee Assistance Programme – including free legal, financial and counselling advice.
- Buy and sell annual leave.
- Pension – up to 10% employer contribution.
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