Commercial and Client Leadership

• Validate market and client needs through structured engagement with clients, prospects, relationship teams, service delivery, and relevant industry sources.
• Support strategic client opportunities requiring an integrated Asset Servicing response, balancing client requirements with scalability, commercial viability, and operational sustainability.
• Translate complex client and market requirements into scalable product propositions and executable roadmaps.
• Represent cross-pillar Asset Servicing capabilities with senior clients, prospects, and relevant industry forums.
• Partner with Sales and Client Management to identify opportunities for revenue growth, retention, and broader client relationships.

Risk, Regulatory, and Operating Model

• Ensure appropriate risk management, controls, and approvals are incorporated into new or non-standard services and material change initiatives.
• Navigate applicable new product, service, pricing, legal, compliance, architecture, and investment approval processes.
• Assess regulatory, market, and industry developments that impact multiple product pillars and coordinate an appropriate Asset Servicing response.
• Ensure proposed solutions are aligned to the firm’s risk appetite, operating model, and control environment.
• Promote scalable solutions that appropriately balance client requirements, commercial opportunity, operational efficiency, and risk.

Leadership and Stakeholder Management

• Build alignment among senior Product, Technology, Service Delivery, Client Management, and other functional leaders, using influence and strong stakeholder management rather than relying solely on direct authority.
• Create a high-accountability culture focused on clear outcomes, constructive challenge, and fact-based decision-making.
• Coach and develop Product Managers and project leads involved in cross-pillar initiatives, strengthening product management capability and discipline across Asset Servicing.
• Provide concise, decision-oriented updates and recommendations to executive sponsors and governance forums.
• Act as a connector across regions, product pillars, and functions, ensuring local requirements inform global solutions while maintaining consistency, scalability, and effective use of common capabilities.

Experience and Qualifications

• Significant product leadership experience within Asset Servicing, securities services, fund administration, or a closely related financial services environment.
• Broad experience across multiple Asset Servicing capabilities. Experience spanning Transfer Agency, Fund Services, Custody, Alternatives, ETF Servicing, and adjacent products is strongly preferred.
• Proven experience leading complex, cross-functional, and multi-year product, transformation, or strategic initiatives across business, operations, and technology.
• Strong understanding of product strategy, investment cases, operating models, data and workflow design, and the full product lifecycle.
• Demonstrated experience engaging with senior clients and translating complex requirements into scalable product solutions and executable roadmaps.
• Strong understanding of risk, control, regulatory, and governance requirements relating to new products, services, and material change.
• Demonstrated ability to influence and align senior stakeholders across multiple functions and business areas.
• Excellent written and verbal communication skills, with the ability to simplify complex issues and influence executive-level decisions.
• Bachelor’s degree or equivalent professional experience. Relevant postgraduate or professional qualifications are advantageous.

Success Measures

• Delivery of a clear and coherent cross-pillar product strategy, portfolio, and roadmap.
• Effective reuse of common capabilities and reduction of fragmented or duplicative solutions.
• Delivery against approved business cases, milestones, investment, and risk parameters.
• Increased client adoption and retention and achievement of appropriate commercial outcomes.
• Improved scalability, operating efficiency, and effective use of common platforms, data, and capabilities.
• Effective management of cross-pillar dependencies, risks, and governance.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions, and a partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products, and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability, or how we support you to thrive personally, physically, and financially.