WMJobs
Assets and Compliance Support Officer
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Nuneaton & Bedworth Borough Council
Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.
We are currently recruiting for Assets and Compliance Support Officer to deliver excellent customer service and support function to the Assets and Compliance Team including technical support, dealing with enquiries, work scheduling, making appointments and related administrative tasks.
Responsibilities
- Responsible for the processing of all claims, insurance liabilities and to ensure that debtor’s account arising from rechargeable repairs are monitored for the recovery of costs
- Assist in the monitoring of customer feedback, extracting the performance of external contractors in respect of customer satisfaction levels
- Assist in ensuring compliance for gas services and maintenance are carried out with the administration of CP12 certificates and no access enforcement processes
- Liaise with external contractors with regard to programmes or works.
- Responsible for raising, processing and paying works orders, and invoices in line with authorised limit and reconciliation valuations.
- Arrange and manage appointments for Council officers and contractors to carry out inspections and works
- Assist with preparation of asbestos information for programmes of works and place orders in accordance with agreed procedures.
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Requirements
- Previous experience of undertaking administrative duties.
- Previous experience of dealing directly with customers, particularly over the telephone
- Experience in using Microsoft Word or Excel (medium to advanced level)
- Ability to work to deadlines and prioritise own work
- A thorough, methodical and committed approach to work
- Excellent communication and organisation skills
- Ability to work with other team members and on own initiative
- Ability to demonstrate resilience and sensitivity in dealing with customers and stakeholders
- Ability to plan own workload and make sound judgement when making decisions
- Ability to work under pressure and be able to adapt behaviour to effectively deal with customers/stakeholders
- Housing Qualification to NVQ Level 3 or willing to work towards.
- Qualifications in English Language or Mathematics at NBQ Level 2 or equivalent
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Benefits
As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Application Process
Please note that all applications must be received on an online application form. We do not accept CV's and do not keep CV's on file unless part of an application.
Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.
For an informal discussion about this post please contact Diane Armstrong, Senior Asset and Contract Management Officer diane.armstrong@nuneatonandbedworth.gov.uk Tel 2476 376050
Interviews to be held on Wednesday 19th August 2026
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