MCR Property Group
Assistant Accommodation Manager
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Job Title: Assistant Accommodation Manager
Location: Parham Student Village
Reporting to: General Manager
Summary
The Assistant Accommodation Manager will support the General Manager with the daily operational, administrative, and customer service functions of Parham Student Village, ensuring a high-quality living experience for residents and the effective running of all accommodation services.
Responsibilities
- Support day-to-day operations including maintenance coordination, security oversight, cleaning standards, and front-line customer service.
- Assist in ensuring health & safety, fire safety, and all regulatory and compliance requirements are adhered to.
- Help manage resident relations, responding to enquiries, resolving issues, and supporting a positive residential environment.
- Conduct regular property inspections and follow up on required repairs or improvements.
- Support occupancy management, including check-ins, check-outs, tenancy queries, and administrative processes.
- Assist with marketing and engagement activities aimed at maintaining high occupancy levels.
- Liaise with contractors, suppliers, and service partners as needed.
- Maintain accurate records, reports, and operational documentation.
- Contribute to budget monitoring and cost-control processes.
- Provide operational cover in the absence of the General Manager.
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Requirements
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- Experience in student accommodation, residential property management, or a similar operational environment.
- Strong communication and customer-service skills.
- Well-organised with excellent attention to detail.
- Ability to manage competing priorities in a fast-paced setting.
- Understanding of health & safety and property compliance requirements.
- Proficiency in Microsoft Office; familiarity with property management systems desirable.
- Flexible approach, with occasional evening or weekend work required.
Salary: Competitive, dependent on experience.
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