Sun, Inc.
Assistant Accommodation Manager (PHAACMMGR)
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Overview
Park Holidays is looking for a detail-oriented and customer-focused Assistant Accommodation Manager to support our Accommodation Manager in ensuring a seamless guest experience. This role is ideal for someone passionate about hospitality, with strong organisational skills and the ability to lead and support a team. As the Assistant Accommodation Manager, you will play a key role in maintaining high standards of cleanliness and guest service, ensuring our accommodations are ready to provide an exceptional experience for every guest.
Job Duties
- Always prioritise the guest experience, ensuring that every interaction with guests is professional, courteous, and positive.
- Greet and communicate with guests in a professional and courteous manner, representing the park and company positively in all interactions with guests, visitors, and suppliers.
- Meet and aim to exceed company guest service standards, always striving to surpass guest expectations.
- Always maintain a presentable appearance, wearing the company uniform and name badge as provided.
- Attend relevant training courses and meetings as agreed with the Line Manager to stay updated on best practices and company standards.
- Assist the Accommodation Manager in supporting and training the cleaning team to meet the company’s high standards.
- Monitor the standards of work performed by the cleaning team, ensuring all tasks are completed to the agreed company standard.
- Ensure the cleaning team complies with the company’s Health & Safety standards, including COSHH training (for internal cleaning teams).
- Obtain relevant risk assessments and method statements from cleaning contractors and ensure compliance (for contract cleaners).
- Complete all relevant paperwork in accordance with company operating standards and legal requirements.
- Manage the key process, ensuring keys are always safeguarded and accounted for.
- Ensure all light bulbs, external steps, and ramps are checked and in working order prior to guest check-in, reporting any issues immediately to the maintenance team.
- Be accountable for ensuring all accommodations are checked using the cleaning checklist and meet the required standards before guest check-in.
- Ensure that any missing inventory items are replaced prior to guest check-in.
- Keep all housekeeping areas, including storage cupboards and linen rooms, clean, tidy, and well-organised in compliance with Health & Safety regulations.
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Requirements
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- Previous experience in a hospitality or accommodation management role is preferred, with a focus on guest service and team management.
- Strong customer service skills, with the ability to interact positively with guests and resolve issues effectively.
- Excellent organisational skills, with the ability to manage multiple tasks and priorities efficiently.
- Ability to lead and motivate a team, providing training and support to ensure high standards are maintained.
- Strong attention to detail, ensuring all accommodations and housekeeping areas meet the company’s standards.
- Knowledge of Health & Safety regulations, including COSHH, with the ability to ensure compliance within the team.
- Excellent communication skills, both written and verbal, with the ability to complete paperwork accurately and interact effectively with different departments.
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