Balens | Part of PIB Group

Established in 1950 Balens have been offering specialist insurance across the Health, Well-being, Fitness and Beauty sectors since the early 1990s. Their insurance solutions are available for individuals and their businesses as well as organisations, charities, and the not-for-profit sectors and are looking for an Assistant Account Handler to join their team in Malvern.

We have an exciting opportunity to offer to someone coming from a proven Customer Service background whether it be retail, hospitality or any other role where you deal with customers. This role offers opportunity to deliver outstanding servicing to a portfolio of clients, ensuring accurate policy administration, timely renewals, and effective liaison with insurers to secure appropriate cover and competitive terms.

What you’ll be doing:

• To learn all scheme binder business as directed by the Commercial/Claims Manager, if applicable
• To provide full administration support to the Commercial Account Handlers under the direction and supervision of the Seniors.
• To learn all Policy Wordings and Underwriting Guides and be able to be competent to carry out the role necessary and refer to Handlers as the role dictates. To liaise with the Claims Department as necessary.
• To review files and administer new business, renewals and mid-term adjustments for clients using binders and open market Insurers, as and when required.
• To meet all service standards for the handling of renewal, new business and/or MTA’s as directed by the Commercial/Claims Manager.
• Work closely with other team members to ensure any client receives a prompt and efficient response. To track cases as appropriate to ensure a satisfactory conclusion is reached.
• To maintain client relationships by providing excellent customer service. Ensuring work is carried out with accuracy, confidentiality, and deadlines are met.
• To deal with Accounts queries, as directed.