Allen Motor Group
Assistant Aftersales Manager - Rayleigh Ford, KIA & OMODA Jaecoo
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Assistant Aftersales Manager
Allen Motor Group is currently looking to employ an Assistant Aftersales Manager to join our Ford, KIA, and OMODA Jaecoo dealership in Rayleigh. You will be responsible for assisting the aftersales manager to drive the growth and profitability of the service department through effective supervision of the service team members. Focusing on maintaining customer loyalty by providing outstanding customer satisfaction.
This position is offered on a full-time basis, Monday to Friday, and 1 in 3 Saturday’s, reporting to the Aftersales Manager. The salary is up to £35,000 with an OTE of £47,000.
Why Allen Motor Group?
In addition to a highly attractive basic, OTE, and bonus scheme, we also offer a range of other benefits including:
- Company provided vehicle
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services, and parts
- Life assurance benefit, at no cost to yourself
- Up to £1,500 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
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Previous Experience
To be considered for this position, you will need strong previous experience as an automotive service/aftersales advisor, ideally from a franchised dealership. We also look for the following skills and experience:
- Able to work in a busy environment as part of a team
- Fantastic organisational skills
- Full UK driving licence
- An ability to overcome customer issues
- Knowledge of warranty procedures is advantageous
- Previous management experience is very advantageous
Key Duties and Responsibilities
- Assisting the Service Manager in the day-to-day running of the service department, deputising in their absence.
- Advising and assisting customers using the company systems and resources to ensure complete customer satisfaction.
- Advising customers on appropriate associated sales reported via the electronic vehicle health check and video.
- Assisting with the control and coordination of courtesy vehicles, including mileage and damage check report.
- Ensuring quotes and charges are recorded accurately and invoices are produced/paid in-line with AMG guidelines.
- Assisting in the maintenance and control of work in progress and any administrative, service-related tasks.
- Working in collaboration with the Sales/Service department to ensure the cohesive running of the site.
- Managing the customer experience to achieve and maintain a high level of satisfaction, and any customer complaints are dealt with in a satisfactory manner and in line with company guidelines.
- Ensuring adherence to GDPR guidelines, collating up-to-date customer data at every interaction.
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At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
If you would like to be considered for this opportunity, please do apply now.
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