EBRD
Assistant Analyst, Workplace Technology Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Requisition ID 37112
Office Location
- Country: United Kingdom
- City: London
Division
Information Technology
Contract Type
Regular
Posting End Date
19/10/2026
Purpose of Job
The Assistant Analyst supports the implementation, maintenance, and basic troubleshooting of EBRD’s platforms and software solutions. They complete assigned tasks with guidance from within the Squad, applying basic knowledge of systems and tools. The role involves learning from others and assisting with routine coding or infrastructure tasks under supervision.
Accountabilities and Responsibilities
Engineering Excellence
- Brings a continuous learning mindset to improve technical skills.
- Learns from more experienced colleagues to embed and embrace best practices and coding standards.
- Takes responsibility for the quality of their work, seeking feedback and participating in engineering communities of practice.
Agile Ways of Working
- Supports agile ways of working by remaining open to learning, adapting, and experimenting.
- Follows squad processes, keeps tasks and stories up to date, and provides clear updates during stand-ups, planning sessions, and retrospectives.
- Embraces feedback and contributes to a culture of continuous improvement.
Managing Cost and Budget
- Uses appropriate tools to track time and effort, ensuring work is completed efficiently and in line with expectations.
Quality at Our Core
- Ensures all deliverables meet the agreed acceptance criteria and complies with documented procedures.
- Seeks peer reviews where necessary to maintain accuracy and momentum.
Secure First
- Understands the importance of cyber security and follows agreed principles, practices, and tooling to ensure EBRD systems, people, and data remain safe and secure.
Drives User Experience
- Adopts a user-centered approach in all tasks, responding effectively to incidents, supporting new feature requests, and contributing to broader engineering solutions.
- Communicates clearly, provides timely and helpful updates, and creates knowledge articles and self-service content.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Specialism
Workplace Technology Engineer
- Provides basic troubleshooting and support for laptops, desktops, mobiles, and peripherals across Windows, macOS, iOS, and Android.
- Assists with hardware repairs, upgrades, imaging, patching, and device lifecycle tasks under established standards.
- Supports common applications including Microsoft 365, VPN, and collaboration tools.
- Logs and manages tickets in ServiceNow, maintaining clear user communication and accurate documentation.
- Works collaboratively with senior engineers to resolve issues and enhance service quality.
- Promotes a customer-centric culture, ensuring positive user engagement and continuous improvement in service delivery.
Knowledge, Skills, Experience, and Qualifications
Workplace Technology Engineer
- Degree or equivalent practical experience in a relevant field.
- Basic knowledge of end-user support, including devices, applications, AV, Microsoft 365, Windows/macOS, and mobile platforms.
- Familiar with network, security, and recovery fundamentals, learning from senior colleagues as needed.
- Supports accurate asset records and lifecycle tracking under guidance.
- Developing problem-solving, analytical, and escalation skills.
- Strong communication and interpersonal skills, engaging effectively with users and team members.
- Works collaboratively in a multicultural environment with supervision.
- Fluent in English; other languages beneficial.
- Awareness of IT security, data protection, and compliance principles.
- Certifications such as ITIL Foundation, Microsoft, or CompTIA A+ are desirable.
What is it like to work at the EBRD?
About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organization, using your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Values
- Inclusiveness
- Innovation
- Trust
- Responsibility
These values are at the heart of how we work and are brought to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact.
The EBRD Environment Provides You With
- Varied, stimulating, and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public, and private sectors across the regions we invest in.
- A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
- A hybrid workplace that offers flexibility to teams and individuals; based on trust, flexibility, and connectedness.
- An environment that places sustainability, equality, and digital transformation at the heart of what we do.
- A workplace that prioritizes employee wellbeing and provides a comprehensive suite of competitive benefits.
Diversity
Diversity is one of the Bank’s core values which are at the heart of everything it does. The EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background, or disability.
Please note, due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location