Marriott
Assistant Back of House Manager, Pre-Opening - The St. Regis London
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Assistant Back of House Manager
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature Butler Service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite—a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
We are seeking an exceptional Assistant Back of House Manager to join our opening team at The St. Regis London. This role is central to the flawless execution of our culinary operations, ensuring the heart of our hotel—the kitchen and utility areas—runs with precision, efficiency, and uncompromising standards.
As Assistant Back of House Manager, you will oversee all stewarding functions, including dish room operations, night cleaning, back-of-house hygiene, equipment care, and banquet support. Your leadership will play a vital role in elevating both guest and employee satisfaction, while upholding operational excellence and supporting financial goals.
Key Responsibilities
- Support the Stewarding Manager in upholding all stewarding standards, procedures, and back-of-house operating practices across kitchens, utilities, and service support areas.
- Assist in maintaining impeccable cleanliness, hygiene, and organisation throughout all stewarding spaces, including dish rooms, pot wash, equipment storage, corridors, BOH kitchens, and the back dock.
- Ensure full compliance with UK food safety, COSHH, sanitation, and health & safety regulations, maintaining accurate due-diligence records and supporting audit readiness.
- Monitor the correct use, care, cleaning, and safe operation of all dishwashing machines, BOH equipment, and waste management systems, reporting any maintenance needs promptly.
- Support the management of inventories of china, glassware, silver, smallware, and kitchen equipment; assist with conducting stock counts, tracking breakage, and maintaining par levels.
- Coordinate stewarding support for banquet and event operations, ensuring timely equipment movement, plating assistance, setup, and breakdown with utmost precision.
- Assist with monitoring stock flow, ensuring that chemicals, materials, and equipment are ordered, received, and stored efficiently to support daily operations.
- Promote cost-effective and sustainable cleaning processes, supporting the achievement of targeted controllable expenses.
- Interpret productivity and operational data to support effective labor allocation and cost management.
- Train and guide the stewarding team on sanitation procedures, chemical handling, equipment operation, and luxury service behaviors within back-of-house environments.
- Help set clear expectations and supervise staffing levels to ensure operational readiness, efficiency, and a seamless flow of service.
- Maintain a visible supervisory presence in stewarding and BOH areas, championing teamwork, discipline, and a culture of pride in maintaining the hotel’s highest standards.
- Identify opportunities to enhance cleanliness, workflow, safety, and operational efficiency, driving continuous improvement initiatives.
- Collaborate closely with Culinary, Banqueting, and Food & Beverage leaders to ensure flawless execution and support elevated guest experiences.
- Act as a role model of the St. Regis ethos, ensuring that every back-of-house environment reflects order, excellence, and meticulous attention to detail.
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Core Competencies
We are searching for a dedicated and operationally-minded leader with a passion for excellence in back-of-house operations. You should have:
- Previous experience in stewarding, kitchen utility management, or a related operational role within a luxury environment
- Strong organizational and problem-solving skills, with the ability to manage multiple priorities
- A hands-on leadership style and the ability to motivate diverse teams
- A meticulous eye for detail and a commitment to hygiene, safety, and operational precision
- The ability to remain calm under pressure and lead by example
- A passion for supporting extraordinary guest experiences through flawless operational execution
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honor of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
- Competitive salary designed to recognize excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness, and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programs
- Continuous learning through structured programs
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property
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Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
- Award programs celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated—birthday, anniversaries, personal milestones, and achievements
- Vibrant social calendar with team events and engagement activities
Terms and Conditions Apply
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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