The Leather Mob
Assistant Boutique Manager
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About The Leather Mob
The Leather Mob is the UK's first all-things-leather boutique, with both a growing retail and online presence. We specialise in beautifully crafted leather products, including our own exclusive handbag collection imported from Italy, alongside a carefully curated selection of handbags, accessories, jackets, sandals, jewellery, homeware and gifts.
Quality, style and individuality are at the heart of everything we do. We continuously source new and exciting collections from around the world to ensure our customers discover something unique every time they visit us.
Since opening our first store in 2019, we have grown into a successful independent retailer with three specialist boutiques in Alnwick (Northumberland), Windermere (Cumbria) and Beverley (East Yorkshire), alongside an expanding international online business. With further growth planned, including additional boutique openings, this is an exciting time to join our team.
We are a passionate, close-knit team with a great "work hard, celebrate success" attitude. If you love handbags, accessories, fashion and delivering exceptional customer experiences, The Leather Mob could be the perfect place for you. As we continue to grow, we are looking for an energetic and enthusiastic Assistant Boutique Manager to join our retail team and help lead our Alnwick boutique. This is a fantastic opportunity for a hands-on, customer-focused individual with a strong sense of style, excellent attention to detail and a genuine passion for creating memorable shopping experiences.
As Assistant Boutique Manager, you will play a key role within the Boutique Management Team, supporting the day-to-day running of the store and helping deliver the high standards our customers expect.
What you'll do
- Bring the boutique to life through your energy, enthusiasm and passion for retail.
- Deliver exceptional customer service and create memorable shopping experiences.
- Build strong relationships with customers and provide knowledgeable product recommendations.
- Support the achievement of store sales targets through confident selling and upselling.
- Maintain outstanding shop floor presentation and visual merchandising standards.
- Support the daily operations of the boutique, including stock management, deliveries and online orders.
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You'll definitely:
- Be a people person who enjoys connecting with customers.
- Have previous retail experience, ideally within a high street, fashion or luxury environment.
- Have excellent communication skills and a confident, friendly approach.
- Enjoy working as part of a team but also be comfortable taking ownership and working independently.
- Be organised, adaptable and able to manage multiple priorities.
- Be comfortable using computers and retail systems for administration and online order processing.
You might even:
- Know a thing or two about woocommerce to help maintain our online product catalogue
- Enjoy using Instagram
- Speak a little Italian
None of the above are a deal breaker, but they could just make your job a lot more varied and fun!
What we're looking for
- A genuine appreciation for leather as a quality, sustainable and timeless material.
- A passion for handbags, accessories and fashion.
- A desire to deliver exceptional customer service (our customer reviews reflect how important this is to us).
- Commercial awareness and the ability to recognise opportunities to increase sales.
- A keen eye for detail and visual merchandising.
- Flexibility and willingness to work weekends on a rota basis.
- We aim, wherever possible, to give every team member at least one full weekend off each month and only require either a Saturday or Sunday on other weekends.
What we offer
- We are a close-knit, supportive team who genuinely enjoy working together. We work hard, celebrate success and take pride in creating an exceptional experience for both our customers and each other.
- As the business continues to grow, we are committed to developing our team and creating opportunities for career progression from within.
- This is a unique opportunity to play a key role in the growth of an independent British brand. Working closely with the owner, you will have genuine influence over the success and development of the boutique and other aspects of the business.
Benefits
- 50% employee store discount.
- Store performance bonus scheme.
- 28 days holiday per year including statutory holidays (pro-rata for part-time roles).
Schedule
- Full-time permanent position (job share may be considered).
- Average shifts of 7–8 hours.
- Shorter shifts may apply on weekends and bank holidays.
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Location
Alnwick, Northumberland
Salary
Competitive hourly rate plus commission based on store performance.
Key Responsibilities
Your daily responsibilities will include, but not be limited to:
- Welcoming customers and providing exceptional service.
- Advising customers and helping them find the perfect products.
- Processing sales and payments.
- Handling customer queries and resolving issues.
- Receiving deliveries and managing stock movements.
- Supporting stock takes and maintaining accurate stock records.
- Processing online orders.
- Maintaining an organised and well-presented stockroom.
- Keeping the boutique immaculate and ensuring excellent housekeeping standards.
- Supporting promotions, events and marketing activities.
- Maintaining and refreshing displays, windows and visual merchandising.
- Supporting social media activity across channels including Instagram and Facebook.
- Managing customer relationships and database information.
- Supporting the Boutique Management Team with day-to-day tasks and projects.
Experience & Qualifications
- Minimum 2 years' retail experience required.
The role in summary
The Assistant Boutique Manager is a hands-on role involving every aspect of running a successful boutique. You will help maintain exceptional visual standards, welcome and inspire customers, support sales growth and ensure the smooth running of daily operations.
You may work independently or as part of a team, so confidence, initiative and a positive attitude are essential. Previous retail sales experience within a high street, fashion or luxury environment is required. Experience with WooCommerce, social media, creative marketing or the Italian language would be advantageous, but is not essential.
If you're passionate about retail, love beautiful products and want to be part of an ambitious independent business that is growing across the UK, we'd love to hear from you. Please send your CV and a cover letter explaining why you would be a great fit for The Leather Mob.
Start date: 28th September or as soon as possible after this date.
Successful candidates must have legal authorisation to work in the United Kingdom.
To apply, please email your CV and cover letter to workwithus@theleathermob.com.
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