Katie Bard
Assistant Client Success Manager
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Our client is currently recruiting for an Assistant Client Success Manager, working two days per week in their glossy offices based in Birmingham city centre!
This role is to join a leading tech provider recognised for their collaborative culture, innovation, and commitment to professional growth, joining their Information Security Team, providing operational support.
Key Responsibilities:
- Build and maintain good relationships with clients and be a reliable point of contact.
- Support new clients through the onboarding process and help them get familiar with the service.
- Communicate with clients regularly to understand how things are going and deal with any questions or concerns.
- Keep track of client accounts, making sure they are happy, engaged and getting value from the service.
- Keep client information, notes, and activity up to date on the CRM system.
- Help clients understand the product or service and make sure they are aware of the support available to them.
- Work closely with Sales, Product, and other internal teams to make sure client needs are being met.
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Excellent opportunity for a professional looking to build and develop a career in Client Success, working closely with clients and developing strong, long-term relationships.
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Katie Bard is an Equal Opportunities Employer.
Katie Bard will manage your application in accordance with GDPR and the Data Protection Act 2018, and in line with the Employment Agencies and Employment Businesses Regulations 2003. Please refer to the privacy notice on our website for further details on how we manage your data. If your application is successful, we will contact you and handle your personal information in line with GDPR guidelines. If unsuccessful, your application and associated data will be deleted within six weeks.
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