What you need to be great in this role:

• Experience in a delivery-focused role in Operations, Change Management, Marketing, CRM, or Digital, where accurate and timely implementation is essential.
• Strong channel knowledge across owned communications, including email, print, and digital messaging, with an understanding of the implementation processes and controls required to deliver them.
• Excellent attention to detail: a methodical approach to proofreading specifications, proofs, test outputs, and live communications, with the ability to identify and resolve discrepancies before they reach the customer.
• Technical aptitude: the ability to understand communications-related IT systems and data, including tools such as Jira and Confluence, and translate business requirements into clear technical specifications.
• Strong project management and organizational skills: the ability to manage multiple projects, delivery runways, dependencies, and deadlines simultaneously in a fast-paced environment.
• Clear communication and negotiation skills: the confidence to engage stakeholders and third parties, manage expectations, and maintain clear accountability across the delivery chain.
• Risk and governance awareness: a solid understanding of the regulatory environment and the discipline to follow governance requirements, controls, approvals, and audit-trail processes.
• A continuous-improvement mindset: curiosity about processes and systems, with the ability to identify opportunities to simplify delivery, improve efficiency, and reduce operational risk.
• Critical thinking and problem-solving: the ability to investigate delivery issues, assess their impact, escalate appropriately, and work with others toward practical, controlled resolutions.
• Collaborative working: the ability to contribute within multidisciplinary squads and build trusted relationships across content, delivery, risk, technology, and supplier teams.
• Proficiency with Gen AI tools relevant to communications delivery and operations, used to enhance output quality and efficiency.
• Experience building personal AI workflows to improve day-to-day efficiency — for example, drafting specifications, summarising test outputs, or identifying process gaps.
• An agentic approach to delivery planning and problem-solving: breaking complex, multi-step challenges into manageable components and finding clear paths forward.
• Ability to critically evaluate AI outputs and apply human judgement — particularly important in a regulated financial services environment where accuracy and compliance are non-negotiable.

Req ID: 18852

Our values shape everything we do:

• Be Ambitious to succeed
• Be Imaginative to push the boundaries of what’s possible
• Be Inspirational to do groundbreaking work
• Be always learning and listening to understand
• Be Results-focused to exceed expectations
• Be actively pro-inclusive and anti-racist across our community, clients, and creations

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.