urbanbubble
Assistant Community Manager - Co-Living
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We have an exciting opportunity for you to join the team as an Assistant Community Manager supporting our Co-Living community, Sunday Mills in Earlsfield!
You will contribute to our vision of “enriching residential communities with expertise and passion, making our cities incredible places to live” by:
- Acting as the face of the building alongside the Front of House, displaying professionalism and genuine care for the property.
- Leading key day-to-day activities to a high standard to ensure a fantastic resident experience.
- Motivating and engaging staff to create a high-performing team.
- Supporting the Community & Operations Manager to instil trust and confidence with investors.
About Us
Folk is the UK’s biggest and fastest-growing co-living brand. Launched in October 2021, in partnership with urbanbubble, Folk is now home to over 1000 residents across three buildings, all of which were voted in the Top 5 Co-living spaces in London by Homeviews.
Folk is at a pivotal point in its growth. Having successfully launched its first three communities, Folk is looking to open more co-living spaces in the coming years and is looking for highly motivated, switched-on, and down-to-earth individuals that are willing to roll up their sleeves and do whatever it takes to deliver on our mission. If this challenge excites you, we hope you’ll join us.
What We Offer
- Amazing benefits
- Salary up to £38,000
- Enhanced family leave policies
- Cycle to work scheme
- Season ticket loan
- Pet lovers Friday
- Enhanced sick pay
- Study support
- Enhanced annual leave including your birthday day off and a day off when you buy your house
We believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble!
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You Will Do
Leasing:
- Manage property portal listings, responding to new enquiries and booking tours
- Manage the application process to ensure 100% compliance before move-in
- Oversee the move-in and move-out process, ensuring SOPs are followed while providing a great resident experience
Resident/Building Services:
- Lead by example and deliver great customer service in person, by phone, email, and online
- Ensure each team member meets the required customer service standards and motivate staff to go above and beyond
- Manage the property Outlook inbox and PMS activities by delegating and completing tasks in a timely manner
- Support Front of House with general enquiries and complaints, escalating as per complaints policy
- Keep residents informed about general updates and specific works via building posters and PMS emails
- Work with the team to ensure maintenance requests are actioned promptly, and that the building meets high cleanliness and appearance standards
- Oversee resident services such as parcel management, key security, amenity bookings, etc.
- Assist with the organisation and planning of Residents’ events
- Promote interaction of residents through socials, activities, and encourage residents to utilise the communal spaces in the building
People Management:
- Act as a role model for the values and key behaviors outlined
- Effectively line manage Front of House by providing all the training and support needed for success, providing regular positive and constructive feedback, and by conducting monthly 121s
- Ensure all policies and procedures are followed, paying close attention to detail, and providing both positive and constructive feedback
- Promote effective two-way communication and true engagement
- Identify and meet individual learning needs, acting as coach and mentor as required
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Are Looking For
- Experience within an operational role, preferably residential property
- Significant experience of delivering excellent customer service
- People management and/or team leader experience
- Communication skills – both verbal and written
- Customer service, including negotiation skills and dealing with difficult situations
- People management skills and the ability to achieve great results through people
- Proficient in the use of Microsoft Office packages including Word, Excel, and Outlook as well as other systems such as databases or booking systems (training will be provided)
- Organisation skills and time management, with a close attention to detail
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.
So, what do you say – interested?
Apply now and join a fantastic organisation that truly believes that our people should be at the heart of all our decisions!
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process. INDHIG
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location