Compliance

• Ensure all standard company and customer procedures are adhered to reviewing and identifying opportunities to improve efficiency and accuracy and implementing change as appropriate.
• Monitor costs in line with budgetary expectations.

Teamwork/ Creating Better Connections

• Manage and monitor levels of performance through delegation and objective setting, ensuring appropriate training and mentoring is provided.
• Develop and maintain current working relationships with all stakeholders, ensuring a professional standard of communication in a timely manner, building trust & confidence.
• Ensuring all company procedures are adhered to in a fair and consistent manner including absence, performance, standards of behaviour, PDR processes. Supporting investigations and disciplinary processes as required.
• Develop a good understanding of associated internal departments ensuring high levels of collaborative working and support as necessary.

Health and Safety

• Ensure all health and safety procedures are adhered to, including PPE, escalating any concerns to Site Management at the earliest opportunity.

Continuous Improvement

• Ensure remedial actions taken to address customer queries are appropriately feedback to the team.
• Using problem solving and continuous improvement techniques, constantly look for procedural improvements that will drive efficiency or customer satisfaction.
• Develop an environment within the team of continuous improvement and engagement.

Key Requirements

• Good level of education up to GCSE or equivalent experience required
• Demonstrable experience of managing a comparable Customer Service / Admin team within a fast-paced logistics, manufacturing or retail environment (from Supervisor level up).
• Knowledge of logistics software or transport management systems (advantageous).
• Excellent stakeholder management skills (internal & external).
• Excellent communication skills (written and verbal).
• Highly organised with the ability to work under pressure and meet the deadlines.
• Excellent attention to detail.
• Good IT skills – MS office and Excel.
• Ability to build effective working relationships at all levels of the organisation as well as clients.
• Strong continuous improvement mindset (knowledge/experience of using Kaizen principles or similar highly advantageous).
• Proven strong people focus with an emphasis on training, coaching, development and engagement.

We thank all applicants for their interest, however, only those under consideration will be contacted.

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process, but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer. We welcome applications from all suitably qualified candidates and make our recruitment decisions based solely on skills, experience, and potential. Diversity enables us to create an inclusive environment where everyone can thrive and grow. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.