Eliot Community Human Services
Assistant Director Of Cambridge Services - Homeless Services
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Join Eliot – A Place to Belong, Grow, and Inspire Change
At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.
Benefits at Eliot
We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:
- Generous Paid Time Off – Vacation, sick time, and paid holidays
- Comprehensive Benefits – Medical, dental, and vision plans
- Retirement Savings – 401(k) with employer match
- Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
- Financial Security – 100% company-paid life and accidental death insurance
- Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development
About the Role
Eliot’s Homeless Services Division is seeking an Assistant Director of Cambridge Services to help run the daily program activities and work with the Program Director including being a point person to outside agencies in the city. The ideal candidate is a collaborative leader. They will have the ability to forge and maintain positive and productive working relationships with the City of Cambridge.
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Eliot partners with MassHealth and a range of Accountable Care Organizations (ACOs) to support individuals experiencing homelessness as they transition into housing. Our teams deliver evidence-based services focused on housing navigation and tenancy preservation—helping people secure and maintain safe, stable homes.
Responsibilities
- Ensure that harm reduction, housing first, and trauma-informed philosophies remain core tenets of care coordination, support service provision, and program oversight as applicable.
- Support Director of Cambridge Services with oversight of general operations and support service provision within all Cambridge and MassHealth funded sites and services including CSP-HI, Residential projects, and Cambridge Coordinated Access Network (CCAN).
- Provide real-time guidance and support to the program and field staff addressing high-risk client needs.
- Establish and maintain collaborative relationships within Eliot Programs and outside agencies and make appropriate referrals based on identified needs and treatment preferences.
- Provide weekly supervision to assigned staff.
- Oversee aspects of hiring, onboarding, and supervision for program staff.
- Serve as the primary liaison to the City of Cambridge, ensuring CCAN contract compliance, model fidelity, and timely completion of required reports.
- Collaborate with the City of Cambridge, CCAN, landlords/developers, vendors, and community-based stakeholders to support tenancies, coordinate case conferencing, and proactively prevent evictions.
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Qualifications
- Requires a Bachelor's degree in social work, counseling, or psychology or related field.
- Minimum 3 years’ experience with at least 2 being in a supervisory capacity within a program that supports the unhoused population and/or individuals with complex chronic behavioral health and/or medical concerns.
- Experience in monitoring quality assurance.
- Expertise around collaboratively formulating and operationalizing supportive care plans and real-time interventions to address compelling risk.
- Valid driver’s license and reliable transportation for the transportation of clients as needed.
Schedule
- Monday-Friday, 9am-5pm
Annual Salary
$80,000—$85,000 USD
At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.
Apply today and make a difference.
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