Operational and Performance Management

• Be accountable for the delivery of services provided by the Division within available resources
• Actively promote and develop new ways of working: continually review services and work with colleagues to redesign services to meet patient needs and enable the Division to achieve objectives
• Identify and address service pressures, using own judgement to respond and deal with a range of routine and urgent situations and developments. This will require the planning, formulation, monitoring and review of action plans, policies and strategies
• Be responsible and accountable for the formulation of new service developments and initiatives, including the preparation of bids and business cases.
• Monitor Division activity levels, ensuring that activity, income and NHS plan targets are achieved by identification of areas where improvement is needed and putting in place realisable plans.
• To work with commissioning colleagues to ensure that services are appropriately funded. This will include the analysis of services, including statistics, activity performance, audit, the use of confidential patient data and report-writing
• Lead and participate in ad hoc project work as and when required
• Project manage significant service transformation and change projects to deliver efficiency and quality improvement
• Work with other members of the operational team across the Trust as required assisting with operational patient flow on a day to day basis.
• Work with colleagues from every discipline and at all levels across the Division to improve service efficiency and patient experience.
• Ensure delivery of Trust and statutory responsibilities within the financial resources available
• Participate in the Trust senior manager on-call rota.
• Deputise for & exercise the delegated authority of the Divisional Manager as required across the full range of their responsibilities.
• Represent the Division at Trust meetings and the Trust at external meetings as required

People Management

• Directly line-manage senior administrator(s) within the Division. This will include the provision of a broad range of HR areas of work including: recruitment; achievement and maintenance of performance and quality standards.
• Monitor key workforce indicators (sickness absence, turnover etc.) that affect productivity and work with line managers and the Human Resources (HR) team to address issues of concern.
• Promote a high performance culture by holding people to account within the Division.
• Provide advice and guidance for staff who line-manage other staff within the Division and to become directly involved as and when required.
• Analyse current and future service activity and establish the workforce required to ensure the appropriate staffing skill/band mix for the delivery of service plans.
• Undertake individual performance appraisals for directly line-managed staff within the Division and to ensure appropriate training plans are developed within the required timeframes.

Person specification

Education

Essential criteria

• Graduate level qualification or equivalent experience
• Evidence of continued professional development within healthcare management

Desirable criteria

• Postgraduate management qualification

Experience

Essential criteria

• Previous proven operational management experience in the NHS or similar environment
• Evidence of financial management
• Evidence of leading change programmes/service developments
• Evidence of leading and developing teams
• Experience/understanding of the following areas: health and safety, risk management and clinical governance

Desirable criteria

• Business planning experience

Skills

Essential criteria

• Able to demonstrate organisational and prioritisation skills to achieve goals of the department and organisation
• Data analysis skills
• Presentation and communication skills

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.

Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.

https://www.moorfields.nhs.uk/work-for-us

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD - Emergency and Urgent Care (PDF, 392.4KB)
• MEH Staff Benefits (PDF, 919.1KB)
• MEH Privacy Notice (PDF, 138.0KB)

Apply online now

Further details / informal visits contact

Name: Victoria Banks
Job title: Divisional Manager
Email address: victoria.banks1@nhs.net

If you have problems applying, contact

Address: Any
Telephone: emma.blake10@nhs.net