ST Engineering Group
Assistant Engineer, IT
London
Posted about 8 hours ago
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Roles and Responsibilities
Incident & Service Management
- Respond to tickets
- Resolve hardware/software issues
- Ensure SLA compliance
Collaboration & Continuous Learning
- Work on digital initiatives
- Track KPIs for AI projects
- Stay updated on IT and AI trends for ongoing improvement
User & Device Support
- Monitor preparation of PCs for new hires
- Assist with printers/copiers
- Support meeting rooms
IT Asset & Inventory Management
- Oversee delivery, inspection, labelling, and registration of IT equipment
- Maintain accurate inventory records
- Ensure compliance with audits
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Equipment Handling & Documentation
- Manage transfers, returns, and updates in IT systems
- Ensure proper asset tagging and classification
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IT Store & Procurement
- Maintain IT stores
- Ensure hardware readiness
- Handle procurement of IT equipment
Vendor Coordination
- Act as primary contact for vendors
- Ensure timely delivery and issue resolution
Project & Ad Hoc Tasks
- Manage assigned IT projects
- Perform other IT-related duties as required
Requirements
- Knowledge of inventory management systems and experience with AI platforms/tools is an advantage
- Proficient in Microsoft Office (Office365), Windows OS (Win11), and Ticket Management System
- Strong organizational, analytical, and problem-solving skills; attention to detail
- Team player with a positive attitude, quick learner, multitasker, customer-service oriented
- Self-motivated with a commitment to continuous learning and self-upgrading in both IT and AI domains
- Working location at Benoi, working hours Mon - Fri 7.25am to 5pm, islandwide transportation provided
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Skills
Incident management
Service management
Hardware troubleshooting
Software troubleshooting
SLA compliance
Inventory management
Asset tagging
Procurement
Vendor coordination
Microsoft Office
Office365
Windows OS
Ticket management system
Analytical skills
Problem-solving
Customer service
Location