Job Title: Assistant Estate Manager

Department: Property Management

Location: Broadgate, London (Hybrid – 4 days in office)

Reporting To: Estate Manager

Type Of Contract: Permanent

Places People Prefer

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.

We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.

Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow.

We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!

In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!

The Role

Assist the Estate Manager in the execution of British Land policies and procedures to provide an operationally efficient, economically competitive, safe and innovative environment for occupiers and visitors whilst protecting the value of the landlord’s asset.

Ensure the estate areas are well presented, clean and safe at all times by coordinating the fabric, cleaning, security, maintenance and events team’s activities, with minimum disruption occupiers.

What You’ll Do

• Support the Estate Manager, Technical Services Manager and Retail & Events Manager in the following:
• Support with all aspects of routine correspondence and lead on administrative duties to support the efficient running of the estate.
• Proactively manage the estate areas, by programming and coordinating security, cleaning, landscaping, fabric maintenance and M&E maintenance, ensuring the requisite standards for the management and delivery of the estate services are upheld through regular structured monitoring and direct liaison with service providers. Achieving the British Land target of net zero carbon by 2030.
• Develop and maintain a close working relationship with estate retailers and relevant third parties, including the co-ordination of Landlord development works on the estate.
• Have an understanding of retailer sales and campus footfall systems and assist in periodic reporting of both to assist the Retail and Events Manager.
• Conduct regular audits of estate areas to ensure standards of cleanliness and presentation are upheld throughout, both in public spaces and “back-of-house” service areas.
• Assist in maintaining records of compliance with all British Land operational processes and procedures.
• Assist procuring quoted costs and other appropriate information to facilitate the production and subsequent management of the estate service charge budgets.
• Support in ensuring that health & safety, emergency procedures and safe working practices conform to current legislation.
• Work with the Retail and Events Manager on commercialisation and event planning, producing logistical documentation, coordinating with brand partners, and providing feedback to improve future activities.
• Support in undertaking regular inspections / reviews of completed works and service contracts for estate areas.
• Assist in ensuring that the production of service specifications, contracts and associated documentation properly represent the service requirements of estate areas and are presented and executed in accordance with company guidelines.
• Assist with the tracking and processing of service invoices and the production of management accounts.
• Support in the procurement and maintenance and use of all Estate equipment producing and updating maintenance schedules and a capital replacement programme in accordance with Life Cycle Costing initiatives.
• Understand the British Land vision and values, ensuring that they are fully integrated into all of the Estate services.
• Act as deputy to the Estate Manager when required to do so.
• Other ad-hoc duties as directed by the Estate Manager, Technical Services Manager or Retail & Events Manager.