Macro
Assistant Facilities Manager
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Location: United Kingdom, London, W1J 5AL
Working Location Category: Placed
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter, and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
Be a key point of contact for colleagues, clients, and key stakeholders, ensuring a welcoming, professional, and efficient workplace environment. Responsible for facilitating minor moves and projects, managing enquiries, conducting facilities inspections, and supporting the management of supply chain partners and vendors.
Maintain customer satisfaction at the highest level by providing a high-quality and proactive service, ensuring all concerns are dealt with effectively and communicated accordingly. The role will add value to the FM provision and the customer experience through proactive management of tasks, projects, and issues.
Your Responsibilities Will Include
- Workplace Facilities Inspections and Floor Walks: Conduct regular inspections of meeting rooms and office spaces, ensuring cleanliness, tidiness, and functionality.
- Issue Reporting and Reactive Maintenance: Identify, report, and follow up on issues/defects related to furniture, fixtures, and equipment using the appropriate CAFM System, ensuring timely resolution. Collaborate with facilities teams to monitor and resolve issues in the workspaces.
- Service Delivery: Instill an ethos of continuous improvement in service delivery, keeping the service delivery fresh and appropriate by quickly reacting to changes to business requirements.
- Onboarding: Support space planning for the office and coordinate the setup for new employees, including updating seating locations, assisting with floor plan changes, and organising furniture moves.
- Project Management: Proactively manage a wide range of tasks to ensure an efficient operation and delivery of requirements, ensuring these are completed on time and within budget.
- Administration: Ensure accurate reporting and use of financial tools to provide insight to our client and internal departments.
- Vendor Management: Hold regular meetings with vendors and building management to ensure best-in-class operations and continuous improvement. Review quotes and validate work to ensure timely payment and quality of work.
- Coordination of On-Site Vendor Activity: Check vendor documentation upon delivery to guarantee accuracy, compliance with contracts, and adherence to safety regulations. Escort vendors into restricted areas of the workplace, ensuring compliance with company security protocols.
- Compliance: Responsible for service and contract compliance, ensuring all services meet the Client’s requirements and standards. Undertake quality audits covering hard or soft services.
- Deputise for the Account Manager as and when required.
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About You
We are seeking a dynamic and proactive Assistant Facilities Manager to join our team, with experience in corporate working environments. This is a site-based role, working 5 days a week. The role also requires participation in an out-of-hours on-call rota.
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Key Competencies Include:
- Adaptability to adjust to new conditions, tasks, or environments.
- Project management experience.
- Experience managing vendors and supply chain partners.
- Ability and confidence to work in a fast-paced and professional corporate environment.
- Resilience to enable quick recovery from challenges and setbacks.
- Communication Skills to convey information effectively and listen actively.
- Teamwork and the ability to engage well with others towards a common goal.
- Initiative to improve processes or solve problems that enhance team performance.
- Attention to detail, with a natural focus on the finer points to ensure accuracy and thoroughness in work.
- Problem-solving skills, with the ability to identify, analyse, and resolve issues effectively.
- Ability to build relationships, showing an understanding of how to navigate workplace relationships with confidence.
- Organisational skills to prioritise tasks and manage time effectively.
- Professionalism, encompassing a high standard of behaviour that demonstrates respect, responsibility, and competence.
- Maintain a positive demeanour.
- Experience with AutoCAD (desirable).
- Experience with Corrigo (desirable).
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
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