Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

The Assistant Front Office Manager supports the overall leadership and day-to-day operations of the Front Office, working closely with—and in the absence of—the Front Office Manager. The Assistant Front Office Manager ensures a seamless guest experience through consistent service excellence and operational efficiency. This position reports to the Front Office Manager.

Main Responsibilities

• Oversee the daily activities of the reception team to ensure smooth and efficient service delivery and adherence to company standards.
• Manage guest check-in and check-out procedures, ensuring accuracy and efficiency while maintaining exceptional hospitality standards.
• Coordinate with housekeeping, maintenance, and other departments to address guest requests and resolve operational issues promptly.
• Assist in staff scheduling, training, and performance management to maintain optimal front office staffing levels and service quality.
• Handle guest complaints and concerns with professionalism and discretion, implementing appropriate resolutions to ensure guest satisfaction.
• Monitor and maintain front office inventory, including supplies, forms, and equipment, and coordinate replenishment as needed.
• Support revenue management initiatives by monitoring occupancy rates, room rates, and booking patterns.
• Ensure compliance with security protocols, safety procedures, and company policies throughout the front office operations.
• Prepare and analyse front office reports, including daily revenue reports, occupancy statistics, and performance metrics.
• Conduct quality assurance checks to maintain cleanliness, organization, and professional appearance of the front office area.
• Serve as the point of contact for guest inquiries and special requests, ensuring personalized and attentive service.