urbanbubble
Assistant General Manager
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Hey there! Ready to make a difference?
At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as an Assistant General Manager!
As an Assistant General Manager, you will contribute to our vision of being, “the greatest Residential Property Manager, making our cities a better place to live” by:
Incredible outcomes you’ll deliver
- Support the General/City Manager to drive commercial, operational, and strategic performance
- Take accountability for operational excellence, financial performance, and governance
- Lead the onsite team to achieve strong leasing, retention, and resident satisfaction
- Act as senior lead and deputy in the absence of the General/City Manager
Your responsibilities
Property Management
- Maintain high standards of property care in line with budgets, SLAs, and regulations
- Support safe, efficient operations and deliver excellent customer experience
- Lead building operations in line with company standards and key regulations (RICS, ARMA-Q, H&S)
- Ensure adequate resourcing, including reception cover when needed
- Oversee statutory compliance, inspections, and KPI performance
- Support and brief the onsite team with key operational updates
- Ensure compliance with PPMs and contractual obligations
- Manage budgets, purchase orders, invoices, contracts, and financial admin
- Contribute to client reporting on performance and budgets
- Oversee resident services (parcels, keys, amenities, parking, housekeeping)
- Ensure maintenance requests are handled within SLA and high presentation standards maintained
- Manage contractors, complaints, and third-party service issues
- Maintain safe working procedures and update risk controls
- Oversee risk register and ensure actions are completed
- Act as lead for major incidents and escalated risks
- Act as key operational contact for clients and support/lead meetings
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Resident Engagement
- Lead resident engagement and support the Community team to deliver excellent service
- Implement engagement strategies, including communication and events
- Drive resident feedback and reviews, improving service and satisfaction KPIs
- Deliver ESG and social value initiatives and maintain reporting records
People Management
- Lead, coach, and develop the onsite team
- Model company values and behaviours
- Drive performance through objectives, reviews, and regular meetings
- Ensure compliance with policies, processes, and regulations
- Promote strong communication and team engagement
- Identify development needs and provide coaching/mentoring
- Support recruitment, training, and talent development
Who You Are
- Experienced residential property professional with strong sector knowledge
- Knowledgeable in regulations (RICS, ARMA-Q, H&S) and able to apply them
- Committed to ongoing professional development
- Confident communicator with strong customer service and negotiation skills
- Strong leader and team player who delivers results through people
- IT proficient (Microsoft Office and databases)
- Highly organised with strong planning and decision-making skills
- Skilled in coaching, mentoring, and giving feedback
- Commercially and financially astute
- Relevant qualifications (TPI BTR Level 4 / ARLA desirable)
- Health & Safety certifications (IOSH, First Aid, Fire Marshal, Mental Health – desirable)
And So Much More:
From leading daily operations to guiding your team with strategy and support, you’ll ensure everything is aligned and performing seamlessly across the community.
What we’re looking for:
- Comparable property management experience (residential or hospitality)
- Strong understanding of building management and Health & Safety
- Proven ability to manage budgets effectively
- Excellent people management skills with experience leading large teams
- A track record of developing high-performing teams in a fast-paced environment
- Outstanding customer service standards
- High levels of energy, drive, and enthusiasm
- Strong communication, influencing, and relationship skills
- Ability to work proactively and use initiative in a competitive market
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Desirable:
- Health & Safety qualification
- ARLA qualification
- IRPM foundation level qualification (or willingness to work towards)
And here’s what we offer:
We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you!
Here's a little glimpse into our bubble benefits;
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need
- Company pension scheme & medical cover for your long-term health & to help plan for the future
- Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
- Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
- Enhanced sick pay & family leave to take care of yourself & your loved ones
- Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
- Cycle to work scheme to help you get to work in a healthier, greener way
- Study support to help you grow & reach your goals
- Long service awards to celebrate every milestone with us
- Employee assistance & counselling for those times when you need a little bit of extra support
& the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you!
If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!
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