Caldesi
Assistant General Manager
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Company Description
Caldesi in Marylebone is a fine dining Italian restaurant located in a leafy lane in Marylebone, inspired by the owners’ rural upbringing in Tuscany. Since opening in 2002, the restaurant has focused on seasonal, sustainable ingredients and local produce, including game, meat, and eggs. The restaurant is known for its warm welcome, efficient service, and a loyal base of regular guests who visit frequently. Caldesi offers a professional yet friendly environment for hospitality professionals who value quality, consistency, and guest satisfaction.
Role Description
The Assistant General Manager is a full-time, on-site role based in London, responsible for supporting the General Manager in overseeing day-to-day restaurant operations. This includes:
- Leading and motivating front-of-house teams
- Ensuring exceptional guest experiences
- Managing reservations and service flow
- Maintaining high standards of food quality and presentation
- Coordinating staff schedules
- Supporting training and performance
- Monitoring stock and working with the kitchen on menu execution
- Ensuring compliance with health, safety, and hygiene regulations
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The Assistant General Manager will also assist with:
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- Responding to guest feedback
- Managing cash and basic financial controls
- Helping drive revenue through excellent service and effective table management
This position requires a hands-on presence on the floor and close collaboration with the General Manager, owners, and kitchen team.
Qualifications
- Experience in restaurant or hospitality management, with the ability to supervise front-of-house teams and support smooth service.
- Strong guest service and interpersonal skills, with a focus on building relationships and delivering a welcoming, professional experience.
- Solid organizational and time-management abilities, including scheduling, coordinating shifts, and overseeing daily operations.
- Knowledge of food safety, hygiene standards, and basic health and safety regulations relevant to restaurant operations.
- Comfort with basic financial tasks such as cash handling, monitoring sales, and supporting cost control.
- Ability to train, coach, and motivate team members, fostering a positive, inclusive, and performance-oriented environment.
- Experience in fine dining or premium hospitality, ideally with an interest in Italian cuisine and seasonal, sustainable ingredients.
- Flexibility to work evenings, weekends, and holidays as required in a busy restaurant setting.
- Professional communication skills in English; additional languages are an advantage.
- Previous Assistant Manager or supervisory experience in hospitality is preferred; formal hospitality or management training is beneficial.
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