Lucky Voice Group
Assistant General Manager
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About Lucky Voice
At Lucky Voice, we believe that pleasure is something to be taken seriously! We have a phenomenal time delivering unforgettable nights out centered on unrivalled private-room karaoke, delicious drinks, and tasty food. It is a place where people come to let their hair down, have fun, belt out some tunes, and switch off from reality, creating moments everyone enjoys and remembers forever.
About the Role
We are seeking an experienced, talented, high-energy Assistant General Manager (AGM) to assume day-to-day responsibility for the operational management of our Lucky Voice venue, deputising in the absence of the General Manager while actively supporting the delivery of our wider company strategy. In this role, you will lead by example and ensure that all guests have memorable moments, fun, and enjoyment as part of their experience within our venue.
Key Responsibilities
- Guest Experience: Maintain venue product quality and appearance; promote guest recognition and handle daily feedback to foster an environment focused on guest-centricity.
- Commercial Development: Plan and execute short-term business objectives, support bookings coordination to maximise yield, and evaluate sales/marketing promotions.
- Financial Control: Support the GM in the achievement of all venue budget targets and KPIs, while monitoring cash, stock, and venue assets securely.
- People Management & Leadership: Lead by example, encouraging all team members to work together. Delegate authority, empower team members, handle recruitment in line with business needs, and foster a positive team atmosphere by recognising success.
- Training & Development: Actively drive the onboarding and coaching for all venue team members.
- Statutory Requirements: Take personal accountability for all statutory obligations, ensuring Health & Safety policies and procedures are followed, and ensure fair and equal treatment for all individuals.
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Skills, Experience & Abilities Required
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- Demonstrated excellent leadership and people management skills with a knack for getting the best out of a team in a fun and collaborative way.
- Great attention to detail, organisation, planning, and administration skills.
- A confident communicator who thrives working as part of a team and is passionate about going the extra mile.
- A strong passion for delivering customer excellence to all our guests.
- Mobility and flexibility to potentially move to an alternative venue location to gain promotion or further training.
What’s In It For You?
- A fun, collaborative environment where you can truly thrive, not to mention a few fantastic perks:
- Salary: Commensurate with experience
- Holiday: 25 days
- PMI: Benenden Health
- Cycle to Work Scheme
- Travel Loan
- EAP (Employee Assistance Programme)
- Generous Discount on F&B (Food & Beverage)
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