Imperial London Hotels
Assistant Head of Housekeeping
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President Hotel
Imperial London Hotel Group based in Bloomsbury
40 Hours (5 Days out of 7 days weekly rota)
£35,000.00 + Benefits
Do you take pride in cleaning and creating spotless spaces?
Are you detail-oriented, organised, and enjoy working in a team?
Do you thrive in a fast-paced environment?
If so, we’d love to hear from you!
About the Company
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes Royal National Hotel which remains UK largest hotel with over 1,600 rooms. Bedford Hotel, President Hotel, Tavistock Hotel, Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel has re-opened as ILH flagship Hotel in this summer.
About the Role
As Assistant Head Of Housekeeping you will set the standard for your housekeeping team, inspiring and developing them to deliver a consistently high standard of cleanliness across all Hotel rooms and public areas. Deputising for the Housekeeping Manager you will regularly liaising with Hotel Manager and all other HOD you’ll support a successful day to day running and ensure guest satisfaction on every stay with us. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very centre of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it’s a hub of energy, entertainment, and charm.
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Key Duties Will Include The Following
- Deputises in absence of Housekeeping Manager ensures that all aspects of housekeeping operation from allocating daily workload and supplies, and provides team training and development on company standards and procedures
- Conducts regular checks across guest accommodation and public areas in line with company brand standard and procedures ensuring they are clean and welcoming to guests at all times.
- Demonstrate knowledge of health and safety compliance inclusive of COSHH.
- Manages all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the hotel.
- Regularly inspect fixtures and fittings reporting any maintenance faults to maintenance team to be rectified in a timely manner
- Responsible for control of costs and stock supplies i.e. Laundry and amenities ordering and staff payroll.
- Support Housekeeping Manager with recruitment and on-boarding all Housekeeping team members and inspiring them to deliver the best customer service at every opportunity, preparing schedules so that there is adequate staffing levels to run each shift.
What We’d Like From You
- Previous experience gained as Head Housekeeper or Housekeeping Supervisor with a passion for delivering the best standards and guest experience
- Personable and engaging able to build rapport easily, with great communication skills both with internal departments and guests alike.
- Excellent attention to detail and accuracy – able to manage both your time and the team effectively.
- A multi-tasker – with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
- You will be a natural leader, with the ability to motivate and develop a team to develop their skills and knowledge and coach them to reach their full potential.
- A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
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What You’ll Get In Return
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Free meals on duty
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
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