LGH Hotels Management Ltd
Assistant Hospitality Service Manager - Front Office
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Holiday Inn Oxford
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The Opportunity
As part of our Front Office management team, you will play a key role in shaping how our guests feel from the moment they arrive. You will be one of the first points of contact, helping guests feel welcomed, valued and at ease as soon as they step through our doors.
Your focus will be to lead and inspire the front office team to deliver a smooth, well-organised arrival experience every time. By creating a calm, positive and supportive environment, you will help your team perform at their best, ensuring guests feel confident, looked after and genuinely cared for.
Our culture is built around people and connection. We want you to be yourself and allow your personality to shine through. By engaging naturally with guests and your team, you will help create meaningful moments that make people feel welcome, comfortable and happy — and most importantly, leave our guests smiling.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
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Who Is This Role For?
This Role Is Ideal For Someone Who
- Enjoys leading, motivating and supporting others to do their best work
- Thrives in a guest-facing environment and gets genuine satisfaction from helping people feel welcome and at ease
- Understands the importance of creating a positive emotional experience for both guests and team members
- Leads with empathy, confidence and calm, even during busy or challenging moments
- Believes great hospitality is about connection, warmth and consistency, not just processes
- Wants to work in a values-led culture that encourages authenticity, engagement and personal development
Hotel
The Holiday Inn® Oxford hotel is ideally situated just off the A34, a mere three miles from Oxford town centre. Guests can enjoy the convenience of free parking and a short walk to the Pear Tree Park & Ride bus service, offering a quick 10-minute journey into the City Centre.
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For those wishing to explore further, Oxford Parkway train station is only a five-minute drive away, providing easy access to London. Additionally, the designer outlet shopping at Bicester Village Retail Park is within easy reach.
Many of the University of Oxford’s historic buildings, such as the Radcliffe Camera and Christopher Wren’s Tom Tower, as well as the Ashmolean Museum, are within walking distance of the hotel. Guests can also take a short 10-minute drive to visit the birthplace of Winston Churchill at the Baroque Blenheim Palace
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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