Walworth Castle
Assistant Hotel Manager
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Walworth Castle Hotel is a stunning 12th-century castle hotel set in the heart of County Durham. With 32 individually designed bedrooms, a busy restaurant and bar, weddings, conferences, afternoon tea, and exclusive-use events, no two days are ever the same.
We’re looking for an ambitious, hands-on Assistant Hotel Manager who is ready to develop into one of the hotel’s future leaders.
This is an exciting opportunity for someone who is passionate about hospitality, enjoys leading from the front, and wants to build a long-term career in hotel management.
For the right person, this role offers a genuine opportunity to progress into a Head of Department position within 12 months, supported by coaching, mentoring, and hands-on development.
The Role
Working alongside the General Manager and Deputy General Manager, you’ll play a key role in the day-to-day operation of the hotel.
You will:
- Lead operational shifts across the hotel.
- Act as Manager on Duty.
- Support the restaurant, bar, weddings, and events operation.
- Deliver exceptional guest experiences and resolve guest queries professionally.
- Lead, motivate, and develop the team.
- Maintain high service, cleanliness, and presentation standards across the hotel.
- Confidently address performance issues and ensure standards are consistently met.
- Support reception operations when required.
- Assist with recruitment, training, and onboarding of new team members.
- Help manage labor, stock, and operational costs.
- Identify opportunities to improve service and operational performance.
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This is a hands-on operational management role. You’ll spend your time leading the team, supporting departments, and ensuring our guests receive an exceptional experience every day.
About You
We’re looking for someone who:
- Has previous supervisory or management experience within hospitality.
- Is a confident leader who leads by example.
- Enjoys developing, motivating, and coaching people.
- Isn’t afraid to challenge poor performance or maintain high standards.
- Has excellent communication and organizational skills.
- Can remain calm under pressure and make sound decisions.
- Is passionate about delivering exceptional guest experiences.
- Wants to build a long-term career in hotel management.
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Whether you’re currently a Duty Manager, Assistant Manager, Restaurant Manager, Reception Manager, or experienced Supervisor looking for your next challenge, we’d love to hear from you.
What We Offer
- £28,000 per annum.
- 33 days annual leave (including bank holidays).
- Genuine opportunity to progress into a Head of Department role within 12 months, subject to performance.
- Ongoing mentoring and development from the senior management team.
- Company pension.
- Meals on duty.
- Employee discounts.
- Free on-site parking.
- The opportunity to work in one of the North East’s most unique and historic hotels.
Why Join Walworth Castle?
At Walworth Castle, we’re continually investing in our hotel, our facilities, and our people. We believe great hospitality starts with great teams, and we’re committed to helping our colleagues grow and succeed.
If you’re looking for a role where you can make a real impact, develop your leadership skills, and build a rewarding career in hospitality, we’d love to hear from you.
Apply today and become part of the Walworth Castle team.
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