Focus Hotels Management Limited
Assistant Housekeeping Manager
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Who are we?
Mercure Holland House Hotel, with its 275 en-suite bedrooms, boasts a unique aesthetic that reflects Bristol's rich industrial and maritime heritage. Its prime harborside location offers stunning views and easy access to the city's many attractions.
Role Responsibilities
To assist in the efficient and effective running of the Housekeeping Department. To assist in ensuring that the hotel bedrooms and public areas are maintained to a high standard of cleanliness and in line with Company standards. Most importantly you will be positive and a team player throughout.
- To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
- You’ll support the Head Housekeeper in supervising the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
- You’ll need to be a brand expert, ensuring you are aware of all room categories and amenities and passing this knowledge on to all members of the Housekeeping Team.
- Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
- You’ll play a key part in assisting the Head Housekeeper with training requirements and providing coaching and constructive feedback to the team.
- Subject to business levels, you’ll also be required to support the team with cleaning and servicing rooms.
- You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
- You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
- It’s important that you maintain a professional working relationship with all departments in the hotel and work together as one team.
- Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
- Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
- To complete any other reasonable tasks as requested by your Line Manager.
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Key Requirements
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- Attention to detail
- Communication skills
Benefits
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family.
- Competitive salary
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