Sanctuary Group
Assistant Housing Officer
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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Assistant Housing Officer
Glasgow
£29,217 - £30,755 per year
37.5 hours per week
We have an opportunity for an Assistant Housing Officer to join our team in Glasgow. For this position you will be expected to support the delivery of a high-quality housing service that meets the identified needs of our customers in accordance with the Sanctuary in Scotland business plan.
You will be working in a team of 9 Housing Officers, 4 full-time Housing Assistants, 1 part-time Housing Assistant, an Area Manager and a Housing Manager. You will work on a variety of administrative tasks to provide support and enable the delivery of a high-quality housing management service. You will receive full training, ongoing support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.
The role of Assistant Housing Officer will include:
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- Processing Housing Applications
- Providing information to applicants on the rehousing process
- Processing invoices and purchase orders
- Providing front line service to all customers at local office
- Working with housing officers to process tenancy changes
Skills and experiences:
- Literacy and numeracy equivalent to Scottish National 5
- SVQ2 in relevant area
- Some experience of delivering high quality tenancy services
- Working knowledge of working to deadlines and prioritising workloads
- Some knowledge of relevant regulations and good practice
- Some experience of analysing and diagnosing problems and implementing solutions
- Excellent communication skills in both written and spoken English
Why work for us?
We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
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£29,217 per annum (rising to £30,755 per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 6 September 2026
If you are applying internally, don't forget to use your internal careers account to submit your application.
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team
We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Association, an exempt charity.
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