TSG
Assistant HR Advisor
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About the role
As an Assistant HR Advisor you will provide a comprehensive and effective HR coordination service across the employee lifecycle, combining high-quality HR administration with first-line support and guidance on noncomplex people matters. The role will work closely with the wider HR and Talent team, taking ownership of routine employee relations caseload and escalating more complex or higher-risk matters as appropriate.
This is a hybrid role and you will be expected to work from our Team Valley office at least once per week, and additionally as required.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.
TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.
Ownership at TSG
Every role at TSG comes with our Ownership Ladder. It sets out what ownership means here — from doing your own task well to owning the outcome end-to-end, following the work through every handoff until it lands, and bringing solutions rather than just problems. We include it in every job description because it applies to every person, whatever the role or level. It's the standard we hire to, work to, and back each other on. When you join us, you'll be operating above the ownership line — seeing it, owning it, solving it, and delivering it.
Why should I work for TSG?
- Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
- Our open and honest culture where feedback is taken on-board and acted upon
- Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
- Two paid CSR days per annum that you can use to support the community
- Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
- Our responsibility to the environment as we work towards net carbon zero
- Flexible working opportunities including home working and hybrid options
- Annual salary benchmarking
- Excellent progression opportunities, training and support, including recognised qualifications
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Job responsibilities
- Manage all administrative tasks related to the entire employee cycle including offer letters, contracts and all other new starter documentation, internal changes and the leaver process
- Maintain accurate and up-to-date employee records within the HRIS, ensuring information is handled confidentially and in line with data protection requirements
- Generate and analyse HR reports on a weekly and monthly basis
- Manage the day to day running of the business wide employee recognition scheme
- Manage the HR Administration inbox, responding to routine queries directly and allocating or escalating matters where specialist input is required
- Identify opportunities to improve HR administration, employee experience and team processes
- Maintain the ATS and ensure candidate records are accurate and up to date
- Provide additional coordination and administrative support to the Talent team as required
- Support with the preparation of the monthly payroll information, liaising with the external payroll company to ensure the payroll is processed in line with agreed monthly deadlines
- Respond to routine payroll queries and liaise with the external payroll provider where required, escalating complex matters appropriately.
- Provide accurate first-line guidance to managers and colleagues on routine HR policies, procedures and terms and conditions
- Support managers with straightforward people matters, including probation reviews, short-term absence management, return-to-work discussions and routine conduct or performance queries.
- Provide end-to-end management of routine employee relations matters, including investigation support, meeting management, outcome documentation and case administration
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Knowledge, Skills & Experience
- English and Maths GCSE or equivalent is essential
- CIPD or other HR qualification would be an advantage but not essential
- Excellent organisational skills with the ability to manage a busy workload, changing demands and competing priorities
- Strong attention to detail and the ability to produce accurate, timely work
- Clear and confident written and verbal communication skills
- Ability to build rapport and effective working relationships with managers, colleagues and candidates
- An understanding of core HR policies, procedures and good practice, with the judgement to recognise when a matter should be escalated
- Ability to handle confidential and sensitive information with discretion
- A proactive approach, with the confidence to take ownership and follow matters through to completion
- Good working knowledge of Microsoft Office applications and confidence using HR and recruitment systems
- Ability to adapt to and embrace change
- Previous experience in an HR administration or HR coordination role within a fast-paced environment
- Experience of supporting employee lifecycle processes and responding to routine HR queries
- Experience of providing first-line HR guidance or supporting straightforward employee relations matters
- Experience of working with HR systems and recruitment systems
- Experience of payroll administration or payroll input would be an advantage
Benefits
- 25 days annual leave + public holidays, rising with length of service
- Employee benefits trust
- Company bonus scheme
- Life assurance 4 x Salary
- Contributory pension scheme at 4% matched
- Healthcare and cash plan
- Electric vehicle salary sacrifice scheme
- Cycle to work scheme
- Employee discounts
- Employee assistance programme
- Paid CSR Days
- Company sick pay and income protection cover
- Enhanced Maternity and Paternity pay
- Employee recognition scheme
- Eyecare vouchers
- Discounted gym membership
- Long service rewards
If this sounds like the role for you, please apply today to be considered.
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