Royal Caribbean Group
Assistant Laundry Manager
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Position Summary:
Supervise daily operation of the laundry.
Essential Duties and Responsibilities
Assistant Laundry Masters are a vital part of the management of the shipboard laundry facilities. He/she must possess an adequate degree of technical proficiency; the ability to lead, manage and direct the crew members working in the laundry, assess methods and procedures, knowledge of equipment and supplies, and exercise good judgment on any corrective program.
The Assistant Laundry Master is accountable to the Laundry Master and ultimately the Executive Housekeeper for the day-to-day supervision of the shipboard laundry facility.
The Assistant Laundry Master must have the ability to problem solve any operational issues or guest related situations.
He/she must ensure the needs of the operation are met from a laundry perspective, including but not limited to bed linens and towels for housekeeping, tablecloths and napkins for Food & Beverage and uniform washing, ironing, and dry cleaning for all crew, staff and officers.
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- Liaise with Laundry Master, Executive Housekeeper and Facilities Manager to proactively maintain equipment as part of a preventative maintenance program, while ensuring any necessary repairs are completed in a timely manner.
- Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color.
- Assist Laundry Master in checking finished product at the end of each cycle to ensure that the desired result is achieved.
- Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range.
- Coordinates with the Laundry Master to ensure daily inspections take place to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature.
- When assigned by the Laundry Master, submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer.
- Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item).
- All problem resolutions in the laundry must be directed to the Laundry Master and then escalated to the Executive Housekeeper as needed.
- Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction.
- Oversees the setting of formulas and cycles for types of linen and types of soil.
- Make sure all workers keep areas and equipment clean, sanitized and organized.
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Hiring Requirements:
A minimum of two years of as Assistant Laundry Master on a 4 or 5-star hotel, cruise, or upscale industry.
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