Vita Group
Assistant Manager
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Assistant General Manager – Manchester
Salary: £35,000
Contract: Permanent, 42.5 hours per week
Working Patterns: Our Management Team work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Designed for the life blood of the city such as graduates starting their careers, Union CoLiving apartments provide a platform for young professionals to thrive. Central locations providing easy access to work, beautifully styled apartments, co-working space and social hubs. We’re seeking a dynamic and organised Assistant Manager to support with the day-to-day operations of our residential property and ensure a safe, welcoming environment for all.
Our Assistant Managers
This is a critical and highly visible role within Union CoLiving with a responsibility to ensure our buildings, services and amenities run smoothly meeting our premium and luxury brand standards. Supporting our General Manager in leading a team of around 15 colleagues, our Assistant Managers deliver exceptional customer service, strong leadership, whilst streamlining best practice for optimal service and delivery.
- Leadership – Collaborate with the General Manager to motivate the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results
- Tenant Management – Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
- Maintenance Oversight - Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
- Health & Safety/Compliance - Enforce building rules and regulations, ensuring adherence to laws and safety standards.
- Emergency Response – A primary contact for emergencies, coordinating necessary actions during critical situations
- Marketing & Event Management - Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere
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Who We’re Looking For
Union CoLiving delivers a luxury, all-encompassing residential experience. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Assistant Managers play a critical role ensuring seamless operations and effective leadership. We are looking for:
- An experienced and accomplished leader with excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
- A hands-on attitude, combined with strong communication and people management skills.
- A luxury brand ambassador with experience delivering a premium / luxury brand service or product
- A strategic thinker
- Someone that is compliant with maintenance of building safety standards.
- Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week and 1 weekend in 3.
We’re looking for vibrant and enthusiastic people to join our wonderful team here at Union CoLiving. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.
Personal Characteristics
Union CoLiving operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Union colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
Why work for us…..
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
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- Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)
- Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)
- Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
- Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
- Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
- Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
- Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Important
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
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