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Company Description
Founded in 1986 in London, Pret A Manger has grown from a single shop into an international food and coffee business with hundreds of locations serving millions of customers each year. Pret focuses on freshly prepared, handcrafted food made in shop kitchens throughout the day, using high-quality ingredients and serving organic coffee. The company is deeply committed to sustainability and social impact, donating unsold food to those in need and supporting people experiencing homelessness through The Pret Foundation. Team members are encouraged to bring energy, enthusiasm, and kindness to their work and are supported with training, career progression, and opportunities to give back. Joining Pret means becoming part of a values-driven organization where people, quality, and community are at the core of everyday decisions.
Role Description
The Assistant Manager role at Pret A Manger in Leeds is a full-time, on-site position responsible for supporting the overall operation of the shop. Day-to-day, the Assistant Manager helps lead and motivate the team, ensuring excellent customer service, efficient food and beverage preparation, and adherence to Pret’s quality standards. This role involves supervising shifts, managing stock levels, monitoring food safety and hygiene, and supporting scheduling to meet business needs. The Assistant Manager also assists with training and coaching team members, handling customer feedback, and contributing to a positive, inclusive work environment. In collaboration with the Shop Manager, the Assistant Manager helps drive sales, manage costs, and uphold Pret’s values of kindness, generosity, and honesty.
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Qualifications
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- Experience in food service or retail operations, including supervising shifts and supporting day-to-day shop management.
- Strong people leadership skills, with the ability to motivate teams, provide feedback, and foster a respectful, inclusive workplace.
- Customer-focused mindset, with proven ability to deliver friendly, efficient service and handle customer queries or concerns professionally.
- Solid understanding of food safety, hygiene standards, and basic health and safety practices in a hospitality or retail environment.
- Good organizational and time management skills, including experience with scheduling, stock control, and maintaining shop standards.
- Numeracy and basic business awareness to support sales targets, cost control, and performance metrics.
- Effective communication skills, both verbal and written, suitable for working with diverse teams and customers.
- Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, as required by shop operations.
- Previous experience in a supervisory or assistant management role is highly beneficial.
- Formal training or qualifications in hospitality, retail management, or related fields are an advantage but not required.
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