The Venues Collection
Assistant Manager
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ASSISTANT HOUSEKEEPING MANAGER, THE ROLE
The Assistant Housekeeping Manager is responsible for supporting the Housekeeping Manager in the day-to-day operation of the department, ensuring the highest standards of cleanliness, presentation, and guest satisfaction throughout the hotel. The role involves supervising the housekeeping team, maintaining compliance with company standards, assisting with departmental administration, and ensuring bedrooms and public areas consistently meet brand expectations.
HOUSEKEEPING OPERATIONS
- Support the daily management and organisation of the Housekeeping department.
- Ensure all guest bedrooms, public areas, meeting rooms, back-of-house areas, and staff facilities are maintained to the highest standards of cleanliness and presentation.
- Conduct regular inspections of guest rooms and public areas, ensuring any defects or maintenance issues are reported promptly.
- Assist in planning daily room allocations and team workloads to maximise productivity and efficiency.
- Ensure all rooms are cleaned and released in line with occupancy requirements and agreed service standards.
- Monitor linen, guest supplies, cleaning chemicals, and housekeeping equipment to ensure adequate stock levels are maintained.
- Work closely with Reception, Maintenance, Food & Beverage, Conference & Events, and other departments to ensure excellent communication and a seamless guest experience.
- Support the implementation and continuous improvement of housekeeping procedures and standards.
- Ensure compliance with TVC Housekeeping Standard Operating Procedures (SOPs).
- Assist with preparing rooms for VIP arrivals, special events, and group bookings.
- Ensure all lost property procedures are followed accurately.
- Support environmental initiatives, sustainability objectives, and efficient resource management.
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PEOPLE MANAGEMENT
- Supervise, motivate, and support the housekeeping team during daily operations.
- Assist with recruitment, induction, training, and ongoing development of team members.
- Provide coaching, guidance, and regular performance feedback.
- Monitor productivity and quality standards, addressing performance issues where appropriate.
- Promote a positive team culture and a "One Team" approach across the hotel.
- Support the Housekeeping Manager with rotas, absence management, and holiday planning where required.
- Lead the department in the Housekeeping Manager's absence.
GUEST EXPERIENCE
- Ensure every guest experiences a clean, comfortable, and welcoming environment.
- Respond promptly and professionally to guest requests and complaints relating to housekeeping.
- Take ownership of guest issues and ensure timely resolution.
- Support continuous improvement by reviewing guest feedback and implementing actions where appropriate.
HEALTH, SAFETY & COMPLIANCE
Ensure compliance with all relevant legislation and company policies, including:
- Health & Safety at Work
- COSHH
- Fire Safety
- Manual Handling
- Risk Assessments
- Infection Prevention & Control
- Environmental Standards
IN RETURN YOU WILL GET...
- Medicash - Healthcare benefits, including dental, optical, and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
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Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks, and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/2007/94169003/52821493/SU #Venues Collection
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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