Leadership and Operations

• Deputise for the House 21 and Bars Manager in their absence, taking full responsibility for the operation, team leadership, and service delivery.
• Support the House 21 and Bars Manager in maintaining and evolving exceptional service standards, ensuring all Standard Operating Procedures are followed consistently.
• Lead by example on the floor, maintaining visibility during service and supporting the team to deliver seamless, high-quality service.
• Ensure all areas are correctly closed and secured at the end of service and that any faulty equipment, machinery, or service-ware is reported and actioned promptly.

Commercial Awareness

• Maintain in-depth knowledge of facilities, room rates, promotions, and operating hours across both Houses to confidently identify and drive cross-selling opportunities.
• Positively approach sales opportunities, guiding guests through menus with expert knowledge to maximize revenue.
• Ensure all sales transactions are processed accurately and in line with company procedures.

Team Management

• Support the House 21 and Bars Manager with the day-to-day leadership of the team, ensuring clear communication and consistent standards.
• Train and mentor new team members on Standard Operating Procedures, hosting standards, and service expectations.
• Promote a culture of professionalism, respect, and collaboration, maintaining excellent colleague relations.
• Assist with recruitment, onboarding, and retention of high-calibre team members.
• Support team development through regular feedback and quarterly appraisals via OpenBlend, in partnership with the House 21 Manager and Bars Manager.
• Liaise with Human Resources regarding employee relations matters, ensuring compliance with company policies and employment legislation.

Budget Control

• Assist the House 21 and Bars Manager with the management of our people systems such as Fourth and ensure rotas are kept up to date according to business levels.
• Assist with financial reporting, including the accurate administration of Micros, forecasting, and sales opportunities.

About You

• A confident, polished, and personable hospitality professional with a passion for delivering exceptional, personalized guest experiences.
• Naturally warm and engaging, creating strong rapport with members and guests and leaving a lasting positive impression.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Hosting-led in approach, with a strong understanding of guest journey management from arrival to departure.
• Commercially aware, with the ability to identify sales opportunities and confidently guide guests through menus and experiences.
• A visible leader who leads by example on the floor and supports seamless, high-quality service delivery.
• An inspiring team player who supports, trains, and mentors colleagues to uphold service and hosting standards.
• Calm, professional, and solutions-focused when handling guest feedback, enquiries, and challenges.
• Confident using reservations, membership, and POS systems to support operational excellence and personalized service.
• Proactive, adaptable, and comfortable deputising for management when required.
• Committed to fostering a culture of professionalism, respect, and collaboration.

In Return, What Do We Offer?

• A supportive and inclusive work environment where your contributions are valued.
• Opportunities for career advancement and ongoing training.
• Competitive salary and pension.
• Private health insurance and Employee Assistance scheme.
• Gym and retail discounts.
• 50% taxi contribution for late-night shifts.
• Complimentary meals on duty.
• In-House experiences at both Home House and Home Grown.
• Stream (formerly Wagestream).
• Full uniform is provided.

If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!

Welcome Home
Home House is using Harri as its ATS provider. Harri wishes to store and process your information to allow you to apply to jobs on the platform at any time. Home House wishes to store your information for the purposes of applying to jobs at their company. For more information on your data on Home House, please see their Fair Processing Notice and on Harri please see our Fair Processing Notice.

Congratulations! You have successfully applied to the Talent Pool
You have successfully applied to the position at .
Thank you for completing WOTC Screening.
Your profile is almost ready, stand out by polishing and completing your profile %.